Allison Abraham
Summary
Dynamic Operations and Human Resource Coordinator with a proven track record at United Way of Northwest Indiana. Excels in relationship building and problem-solving, ensuring efficient office management and exceptional customer service. Proficient in Microsoft Office, I consistently enhance team collaboration and maintain meticulous attention to detail in all tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations and Human Resource Coordinator
United Way of Northwest Indiana
06.2023 - 03.2025
- Managed office building
- Assisted staff with any IT needs
- Answered the front desk phone and directed calls to the correct staff member
- Assisted anyone who walked in the building needing assistance
- Ran transaction registers for finance team
- Pulled payment backup for finance team
- Ordered office supplies as needed
- Assisted finance team as needed
- Managed IT supplies
- Conducted 30-60 day check-ins
- Informed supervisors of their staffs 90 days and 1 year reviews
- Provided building maintenance as needed and as possible
Office Manager
United Way of Northwest Indiana
02.2023 - 06.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Revenue Manager
United Way of Northwest Indiana
02.2022 - 02.2023
- Pulled payment backup for Accounts Receivable
- Ran transaction registers for Accounts Receivable
- Entered transaction registers into Quickbooks
- Pulled backup for RSVP Grant
- Submitted RSVP Grant reimbursements
- Pulled backup for Americorps Grant
- Submitted Americorps Grant reimbursements
- Pulled backup for VITA
- Submitted VITA reimbursements
- Assisted the CFO with creating and modifying RSVP, Americoprs, and VITA grant budgets
Front Office Coordinator
United Way of Northwest Indiana
12.2021 - 02.2022
- Handled financial transactions responsibly, collecting payments and processing payments with attention to detail.
- Improved client relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing caller inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Monitored office supplies by checking inventory and placing orders.
Human Resource Coordinator
Dollar General Distribution Center
07.2021 - 09.2021
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Cashier
Menards
08.2019 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Dick Sporting Goods
06.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Business Management And Human Resources
Purdue University Northwest
Westville05-2021
Skills
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Adaptability and flexibility
- Relationship building
- Microsoft office
- Professionalism
Certification
- Microsoft Excel
Timeline
Operations and Human Resource Coordinator
United Way of Northwest Indiana
06.2023 - 03.2025
Office Manager
United Way of Northwest Indiana
02.2023 - 06.2023
Revenue Manager
United Way of Northwest Indiana
02.2022 - 02.2023
Front Office Coordinator
United Way of Northwest Indiana
12.2021 - 02.2022
Human Resource Coordinator
Dollar General Distribution Center
07.2021 - 09.2021
Cashier
Menards
08.2019 - 07.2021
Cashier
Dick Sporting Goods
06.2019 - 07.2019
Bachelor of Science - Business Management And Human Resources
Purdue University Northwest
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