Allison Alford-Brown
Customer Service Representative
Detroit,MI
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Overview
10
10
years of professional experience
26
26
years of post-secondary education
Work History
Dental Front Office Receptionist
Heartland Dental
07.2024 - Current
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
Online Content Moderator
Majorel
05.2022 - 01.2024
- Reviewed and evaluated user-generated content for compliance with community guidelines.
- Identified and flagged inappropriate content, ensuring platform safety standards.
- Collaborated with cross-functional teams to improve moderation processes and user experience.
- Conducted real-time content analysis to maintain quality assurance on the platform.
Customer Service Representative
Ultimate Staffing- Solara Medical Supplies
10.2019 - 05.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining professionalism and courtesy.
- Assisted customers in navigating product features and services efficiently.
- Processed orders, returns, and exchanges accurately to enhance customer satisfaction.
Financial Customer Service Representative
PSCU
Allen Park, Michigan, United States
08.2016 - 11.2019
- Managed high call volume with tact and professionalism.
- Assisted customers with financial inquiries and account management to enhance service satisfaction.
- Processed transactions efficiently, ensuring compliance with company policies and regulations.
- Increased efficiency and team productivity by promoting operational best practices.
Subscriber/ Customer Loyalty
General Motors (On Star)
7000 Chicago Rd.
05.2015 - 11.2015
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
- Referred unresolved customer grievances to designated departments for further investigation.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - Sociology
Central Michigan University
Mount Pleasant, MI 08.2001 - 05.2027
Skills
- Skilled in call center operations
- Multi-line phone operation proficiency
- Strong problem solving aptitude
- Customer interface expertise
- Call center metrics decoding aptitude
- Exceptional workflow management
Timeline
Dental Front Office Receptionist
Heartland Dental
07.2024 - Current
Online Content Moderator
Majorel
05.2022 - 01.2024
Customer Service Representative
Ultimate Staffing- Solara Medical Supplies
10.2019 - 05.2020
Financial Customer Service Representative
PSCU
08.2016 - 11.2019
Subscriber/ Customer Loyalty
General Motors (On Star)
05.2015 - 11.2015
No Degree - Sociology
Central Michigan University
08.2001 - 05.2027
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