Allison Cartwright
Plano,TX
Summary
Dynamic Front Desk Agent displaying reliability and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and room satisfaction. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Termite Sales Appointment Setter
Hawx Smart Pest Control
04.2024 - 09.2024
- Qualify each lead list in assigned area for a minimum set of twelve appointments a day.
- Appointments include a free termite or rodent inspection for those with active subscription with Hawx.
- Qualifications include a balance on the customer account not over $350, booking each area with a 15 mile radius, and must have a homeowner present, and the assessment couldn't have been serviced within the previous 6 months.
- Call assigned areas and qualify each lead for their appointment.
- Cold call 200+ people a day, identify the outcome of the call and repeat this process each set. Called a minimum of 350-500, booked an average of 16 sets. Closing rate of 85%
- Attend weekly meetings to improve overall performance and quality reassurance checks.
Assistant Manager
LA Fitness
01.2024 - 05.2024
- Identify and overcome objections during the sales process and find the need of the client.
- Sell 3-4 memberships a day to meet the monthly quota of 70 memberships a month. Use acronyms such as H.A.C.C.L as helpful tips and attend weekly meetings to reimburse this information.
- Generated 20+leads daily and generated overall traffic and quality members into the club.
- Finding creative ways to promote marketing into the club such as flyers, booths, prizes,and creating a sense of knowing for each consumer.
- Provide basic health information such as how to use equipment, macronutrients, and differentiating exercises between cardio and strength training.
- Generated 12+ tours of the facility based on fitness assessment required for each client that walks in to determine their personal needs and what equipment would be most helpful for their goals.
Front Desk Experience Guide
NOW Message
11.2023 - 02.2024
- Built personal relationships with guests to promote positive experiences.
- Streamlined front desk operations such as payments and for increased efficiency and improved customer service.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Resolved guest complaints quickly, providing an at-hand solution for all case scenarios.
- Recommend the NOW, the STRETCH, and the HEALER as three basic messages, aim to upsell GUA SHA, COCONUT OIL, PRENATAL GLOW, and FRESH EYES were commonly sold enhancements.
- Sell 50 minute or 80 minute message treatment monthly membership packages through soft sales. Averaged persuasion and close rate of 83%.
Sales Associate
Banana Republic
10.2023 - 12.2023
- Interactive with staff, effective communication, and overall cultivating a sense of customer satisfaction.
- Organized merchandise and stock floor items, attention to detail is crucial as this impacts sales and fulfills company sense of organization.
- Prioritized customer satisfaction and engaging interest of customer, specifically through discounts, fashion appeals, and Banana Republic rewards card promotions. Appealing to occasion of interest, customer was shopping for such as wedding, vacation, work event, etc.
- Attention to detail, retention to customer satisfaction and finding solutions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Front Desk Agent
Staybridge Suites Holiday Inn
04.2023 - 08.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Memorization of efficient use of OPERA was applied during and out of training.
- Confirm I.D with each guest check-in, verify reservation, and personalize each service to increase customer loyalty.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates. raised occupancy rate to 79%
- Enhanced guest satisfaction by providing courteous front desk service.
- Implemented marketing and promotional initiatives to increase occupancy.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
Senior Spa Consultant
Glo Tanning
03.2023 - 11.2023
- Executed personal relationships with clients to best build recommendations for them based on provided required Spa Profile.
- Spa profiles consist of UV, Spray, Spa, Relaxation, and Skincare, it is essential to memorize these categories in order to lead each client through Perfect Tan In One Day.
- Create effective communication and preparation with each guest.
- Organized salon, completed daily cleaning tasks.
- Wiped and sanitized beds after customer use, including surrounding areas.
- Product knowledge was crucial, upselling, and maintaining results with Spa Profile indications.
- Indicating Spray, Spa, UV, Skin, and Relaxation products with each service.
- Attended monthly store meetings to ensure inventory was restocked, communicated with store manager to reach monthly sales goals.
Server
Red Lobster
11.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Familiar with POS system to place orders, manage bills, and handle complimentary items.
- Confirmed orders with customers, had a strong working knowledge of menu items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Managed about 4-5 tables at once per conformability level.
Server
Razzoo's Cajun Cafe
08.2022 - 10.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Memorization of daily specials, menu changes, problem sensitivity.
- Ability to hear and concentrate over loud noises, moving fast paced manner in order to efficiently create table satisfaction and establish flow of restaurant.
- Completed an order accuracy of 97% for complete customer satisfaction.
- Supported needs of 2- person wait staff who attended to specific needs of countless customers daily for casual restaurant with social relevancy and intentionality.
Hostess
Razzoo's Cajun Cafe
12.2019 - 04.2020
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Organized to-go orders by phone using realtime communication with bartenders, communicated with servers depending on arrival time to get them seated appropriately, reducing idle wait time by 60%.
- Used POS time tracker and realtime observation to detect when tables were ready to be bussed, cleaned and seated in a timely fashion.
- Assisted wait staff in the kitchen during peak hours to deliver food in a timely manner. Applied the FIFO rules.
- Organized, stocked refreshments, maintained a pristine environment through regular cleanings.
Education
Associate of Arts - Graphic Design
Collin Community College
Prosper, TX05.2026
High School Diploma -
Prosper High School
Prosper, TX05.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Goal-Oriented
- Outgoing Personality
- Verbal/written communication
- Negotiation Tactics
- Persuasion techniques
- Sales trends
- Organization
Timeline
Termite Sales Appointment Setter
Hawx Smart Pest Control
04.2024 - 09.2024
Assistant Manager
LA Fitness
01.2024 - 05.2024
Front Desk Experience Guide
NOW Message
11.2023 - 02.2024
Sales Associate
Banana Republic
10.2023 - 12.2023
Front Desk Agent
Staybridge Suites Holiday Inn
04.2023 - 08.2023
Senior Spa Consultant
Glo Tanning
03.2023 - 11.2023
Server
Red Lobster
11.2022 - 03.2023
Server
Razzoo's Cajun Cafe
08.2022 - 10.2022
Hostess
Razzoo's Cajun Cafe
12.2019 - 04.2020
Associate of Arts - Graphic Design
Collin Community College
High School Diploma -
Prosper High School
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