Summary
Work History
Education
Skills
Certificates And License
Timeline
Generic

Allison Anderson

Kelso

Summary

Dynamic Team Lead with a proven track record at RV Inn Style Resorts, excelling in quality assurance and conflict resolution. Recognized for enhancing operational efficiency through meticulous attention to detail and effective staff training. Proficient in Microsoft Office and committed to delivering exceptional customer service while maintaining high cleanliness standards.

Work History

Team Lead

RV Inn Style Resorts
Toutle
  • Applied effective cleaning products and procedures to enhance efficiency.
  • Maintained established cleanliness standards across all house cleaning tasks.
  • Conducted quality checks on rooms cleaned by other housekeepers and provided assistance as necessary.
  • Managed weekly supply orders for housekeeping department to ensure adequate inventory.
  • Ensured that all health standards were met during cleaning operations.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Resolved escalated customer complaints or queries promptly and efficiently.

Team Lead

Up to Par
Longview
  • Responsible for quality of facilities cleanliness
  • Promoted from cleaning partner to cleaning lead within 2 weeks of employment
  • Paying significant attention to detail
  • Giving and receiving feedback to management on a daily basis
  • Assigning janitorial duties to staff and regularly inspecting their work to ensure that established standards are met
  • Issuing cleaning supplies and equipment to janitorial staff as needed
  • Providing training and guidance to janitorial staff
  • Resolving conflicts between janitorial staff in an efficient manner
  • Attending meetings and in-service training sessions as required
  • Performing all janitorial duties necessary in instances of staff shortages

Certified Nursing Assistant

Delaware Plaza
Longview
  • Provided care and assisted with daily activities for 15+ residents daily
  • Took vital signs regularly
  • Cleaned rooms, hallways, floors, and bathrooms
  • Assisted residents with daily routines: bathing, dressing, grooming, walking, feeding, ROM exercises, and exercising
  • Aided in lifting & transferring residents when necessary
  • Recorded resident care
  • Performed post-mortem care, if needed

Office Assistant

Worksource
Kelso
  • Managed inventory of office supplies and placed orders when needed.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

Education

A.A. - Nursing

Lower Columbia College
Longview, WA
06.2015

Certification in Nursing Assistant -

MaryAnn's School of Nursing
Vancouver, WA
11.2007

Certification in Microsoft Office -

Lower Columbia College
Longview, WA
03.2007

Highschool Diploma -

James Maddison High School
Norcross, GA
01.2000

Skills

  • Attention to detail
  • Organizational skills
  • Customer service
  • Cash handling
  • Microsoft Office proficiency
  • Customer care
  • 10-key data entry
  • Effective communication
  • Task management
  • Time management
  • Supervisory experience
  • Vital signs monitoring
  • Custodial experience
  • Conflict resolution
  • Interpersonal skills
  • Reliability and responsibility
  • Team collaboration
  • Staff training

Certificates And License

  • Drivers License
  • Certification in Nursing Assistant, MaryAnn's School of Nursing, Vancouver, WA, 11/01/07, 11/30/07
  • Certification in Microsoft Office, Lower Columbia College, Longview, WA, 01/01/07, 03/01/07

Timeline

Team Lead

RV Inn Style Resorts

Team Lead

Up to Par

Certified Nursing Assistant

Delaware Plaza

Office Assistant

Worksource

A.A. - Nursing

Lower Columbia College

Certification in Nursing Assistant -

MaryAnn's School of Nursing

Certification in Microsoft Office -

Lower Columbia College

Highschool Diploma -

James Maddison High School