ALLISON ANDERSON
York,PA
Summary
Hospitality professional prepared for a role with comprehensive experience in high-energy environments. Proven ability to create memorable experiences and maintain well-organized work space. Reliable team player and adaptable to changing needs, showcasing skills in multi-tasking and handing high-pressure situations.
Overview
13
13
years of professional experience
Work History
Bartender
Lancaster Brewing Company
12.2020 - Current
- Crafted unique cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed and implemented new drink recipes to increase menu variety and appeal.
- Trained new bartenders on techniques, product knowledge, and customer service protocols.
- Collaborated with kitchen staff to ensure timely service for patrons during peak hours.
- Analyzed customer feedback to make informed improvements in service delivery and offerings.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Teller
Santander Bank Us
11.2020 - 03.2023
- Processed daily transactions accurately and efficiently.
- Managed customer inquiries to enhance service satisfaction.
- Balanced cash drawers and resolved discrepancies promptly.
- Trained new staff on operational procedures and best practices.
- Implemented process improvements to streamline transaction flow.
- Maintained compliance with banking regulations and policies.
- Developed strong relationships with customers to foster loyalty.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Beverage Manager
Harvest Seasonal Grill and Wine Bar
10.2018 - 11.2020
- Maintaining front of house schedule for staff of 60+ staff members (including but not limited to: servers, bartenders, bussers, and food runners)
- Interviewing and onboarding new employees
- Maintaining positive customer relations in a fast paced and high pressure environment
- Overseeing approximately 30-40 staff members during assigned shifts
- Troubleshooting any potential problems before escalation can occur
- Accounts payable duties including verifying and recording all food and beverage invoices
- Accurately documenting and collecting all cash flow from servers and bartenders
- Taking inventory of all beverage items, creating order guides, placing and receiving orders, and maintaining a beverage cost under budget.
- Other duties as assigned
- Recognized for:
- SERVER - October 2018-February 2019
- BARTENDER - December 2018-Present
- SERVER TRAINER - November 2018-February 2019
- KEY MANAGER - November 2018-March 2019
- SERVICE MANAGER - March 2019-January 2020
Server
Harvest Seasonal Grill and Wine Bar
10.2018 - 02.2019
- -Accurately recorded orders into Aloha, POSiSystem, and various other POS systems
- -Suggestively sold food items and beverages to enhance guest experience
- -Efficiently and accurately maintained cash flow throughout assigned shift
- -Maintained working knowledge of alcoholic beverages including in-house beer making processes
- -Experienced in both polished casual, and casual dining experiences
- -Performed daily cleaning assignments
Server
Chili's Bar and Grill
04.2018 - 11.2018
- Accurately recorded orders into Aloha, POSiSystem, and various other POS systems
- Suggestively sold food items and beverages to enhance guest experience
- Efficiently and accurately maintained cash flow throughout assigned shift
- Maintained working knowledge of alcoholic beverages including in-house beer making processes
- Experienced in both polished casual, and casual dining experiences
- Performed daily cleaning assignments
Server
Iron Hill Brewery & Restaurant
08.2012 - 08.2017
- Accurately recorded orders into Aloha, POSiSystem, and various other POS systems
- Suggestively sold food items and beverages to enhance guest experience
- Efficiently and accurately maintained cash flow throughout assigned shift
- Maintained working knowledge of alcoholic beverages including in-house beer making processes
- Experienced in both polished casual, and casual dining experiences
- Performed daily cleaning assignments
- Successfully ran multi-course meals
- Created and maintained loyal customer base
- Attended multiple classes for a better understanding of the beer making process
- Recognized for: developing restaurant cleanliness standards, consistent positive customer feedback via online reviews and in-store comment cards
Education
High School Diploma -
Manheim Central
06.2008
Skills
- Exceptional customer service
- Leadership
- Teamwork
- Management development
- Active Listener
- Emotional Intelligence
- Organization
- Problem Solving
- Adaptability
- Excellent Communication
- Multitasking
- Commercial Awareness
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Complex Problem-solving
- Handling difficult customers
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- New hire training
- Health codes compliance
- Able to stand and move 12 hours
Accepted to Jersey College
I will be attending Jersey College School of Nursing beginning January 2026.
Timeline
Bartender
Lancaster Brewing Company
12.2020 - Current
Teller
Santander Bank Us
11.2020 - 03.2023
Beverage Manager
Harvest Seasonal Grill and Wine Bar
10.2018 - 11.2020
Server
Harvest Seasonal Grill and Wine Bar
10.2018 - 02.2019
Server
Chili's Bar and Grill
04.2018 - 11.2018
Server
Iron Hill Brewery & Restaurant
08.2012 - 08.2017
High School Diploma -
Manheim Central