Allison Ankers
York,Pennsylvania
Summary
Motivated and able to grasp new concepts quickly and efficiently. Over nine years experience working in customer service and sales. Skills include public speaking, creative problem solving and management skills. Able to communicate effectively with a team and very keen to develop more professional skills.
Qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity.
Overview
11
11
years of professional experience
Work History
Home Health Care Aid
Deanie Taylor King Home Health Care
01.2018 - Current
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Improved patient well-being by providing compassionate and attentive personal care services.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Built strong relationships with patients and their families through open communication and empathetic listening skills.
Designer
Ulta Beauty
04.2015 - Current
- Resolved guest complaints about service or style.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Used social media platforms to promote salon and services.
- Developed loyal following of clients by providing high-quality services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Salon Manager
Ulta Beauty
04.2019 - 08.2023
- Maintained general appointment calendar and set shift schedules.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Educated service personnel on company policy and procedure.
- Prepared billings and estimates for customers.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
Florist assistant
Candle Magic
12.2012 - 03.2013
- Implemented creative merchandising techniques for in-store displays that attracted new customers and boosted sales numbers.
- Nurtured flowers to maintain quality and promote longevity.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
Customer Service
Candle Magic
12.2012 - 03.2013
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
Education
Cosmetology Degree -
Empire Beauty School
01.2014
Commonwealth Secondary School Diploma -
York County School of Technology
11.2012
Skills
- Patient Care
- Decision-Making
- Home Care Aide
- Elder Care
- Client documentation
- Inventory Tracking and Management
- Employee Development
- Leadership Development
- Team Leadership
- Teamwork and Collaboration
- Customer Service
- Time Management
- Computer Skills
- Problem Resolution
- Hiring and Training
- Medication organization
Timeline
Salon Manager
Ulta Beauty
04.2019 - 08.2023
Home Health Care Aid
Deanie Taylor King Home Health Care
01.2018 - Current
Designer
Ulta Beauty
04.2015 - Current
Florist assistant
Candle Magic
12.2012 - 03.2013
Customer Service
Candle Magic
12.2012 - 03.2013
Cosmetology Degree -
Empire Beauty School
Commonwealth Secondary School Diploma -
York County School of Technology
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