Allison Aoyagi
Yorba Linda,CA
Summary
Payroll Manager focused on maintaining compliance of payroll operations while adhering to deadlines and solving diverse company and employee problems. Skilled in processing deductions, leave, garnishments and liabilities. Familiar with recordkeeping and reporting requirements. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift.
Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
18
18
years of professional experience
Work History
Bartender/Server
Georgia's Lounge
Redondo Beach, CA
02.2022 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Payroll Administrator
F Roberts Construction
Torrance, CA
01.2020 - Current
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
- Maintained accurate records of employee attendance, leave balances and tax information.
- Developed and implemented policies related to payroll processing procedures.
- Prepared monthly reports on payroll costs for management review.
- Verified employee hours worked against timesheets provided by supervisors.
- Updated employee profiles with changes in job titles or salaries as required.
- Assisted in preparing year-end W2s and other tax forms for distribution to employees.
- Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
- Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
- Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
- Managed payroll for employees at different locations.
- Worked with HR staff to accurately track and update paid time off.
- Calculated and applied wage garnishments.
- Resolved payroll discrepancies and employee payroll queries promptly.
Bartender/Server
JT Schmid's Restaurant
Tustin, CA
03.2007 - 01.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
Education
Cosmetology License - Cosmetology Education
Esperanza High School
Placentia, CASkills
- HR Support
- Resolving discrepancies
- Data review
- Payroll Auditing
- Resolving payroll problems
- Check processing
- Payment Processing
- Food Service
- Health codes compliance
- Safe service compliance
- Organizational ability
- Outgoing Personality
- Engaging personality
- Highly reliable
- Customer Service
Timeline
Bartender/Server
Georgia's Lounge
02.2022 - Current
Payroll Administrator
F Roberts Construction
01.2020 - Current
Bartender/Server
JT Schmid's Restaurant
03.2007 - 01.2020
Cosmetology License - Cosmetology Education
Esperanza High School