CLARK LUTFI
Hemet,CA
Summary
Experienced restoration and operations professional with 10+ years of hands-on and management experience in water and fire damage restoration, residential and commercial projects, production supervision, scheduling, customer service, quality control, inventory, safety, and field coordination. Experienced working with customers, insurance adjusters, vendors, technicians, and contractors. Strong fit for asbestos testing/inspection support, restoration technician, production, and project-management roles. Professional with proven track record in car wash management, known for high standards and delivering results. Adept at optimizing operations and enhancing customer experiences through effective team collaboration. Reliable and adaptable, consistently meeting changing demands while maintaining service excellence.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Car Wash Manager / Supervisor
Hemet Car Wash
Hemet, CA
01.2016 - Current
- Supervised daily operations of high-volume facility, overseeing staffing, scheduling, training, and daily reporting to ensure efficient service delivery.
- Lead, coach, and onboard employees while maintaining service, safety, and quality standards.
- Managed cash controls, addressed customer concerns, coordinated inventory and equipment maintenance, and resolved daily operational issues.
Production Manager / Restoration Project Manager
SERVPRO
Woodland Hills, CA
09.2014 - 02.2016
- Managed residential and commercial water, fire, and restoration projects from initial response through completion.
- Supervised production crews, coordinated schedules, prioritized emergency work, and managed multiple jobsites to ensure timely project completion.
- Communicated with customers, insurance adjusters, vendors, and contractors to coordinate materials, equipment, documentation, and maintain project quality standards.
- Performed quality inspections, enforced safety procedures, and maintained project records and drying/mitigation documentation.
- Led team in restoration projects, enhancing workflow efficiency and productivity.
- Oversaw daily production operations, ensuring compliance with safety and quality standards.
Restoration Project Manager
Service Master by Eddie
Marina Del Rey, CA
09.2010 - 05.2014
- Coordinated restoration projects, managing field personnel, vendors, and scheduling to ensure timely delivery of materials and documentation.
- Supported water and fire damage response, ensuring adherence to project quality standards and timely completion of all requirements.
- Coordinated cross-functional teams to enhance communication and streamline project workflows across diverse operations.
- Led project planning and execution for multiple restoration initiatives, ensuring timely completion and client satisfaction.
- Utilized project management software to track milestones, manage resources, and report on overall project performance.
- Developed comprehensive project documentation, including timelines, budgets, and resource allocation plans for stakeholders.
Water / Fire Damage Technician
SERVPRO
Studio City, CA
12.2007 - 05.2010
- Executed water and fire damage mitigation in the field, facilitated customer communication, supported jobsite activities, and maintained thorough documentation.
- Supervised restoration projects, ensuring compliance with safety standards and company protocols.
- Trained and mentored junior technicians in equipment usage and restoration techniques.
- Coordinated with clients to assess damage and develop effective remediation plans.
Water / Fire Damage Technician
SERVPRO
Northridge, CA
09.2004 - 06.2007
- Executed water extraction with suction and compression equipment, established drying equipment, monitored drying process, and recorded affected areas to ensure effective mitigation.
- Cleared unsalvageable contents and materials; sanitized, deodorized, and disposed of debris to restore affected environments.
- Photographed and documented water damage before, during, and after mitigation, including diagrams and drying logs.
- Collaborated with insurance adjusters to fulfill billing and documentation requirements, ensuring accurate claims processing.
Education
High School Diploma -
El Camino Real High School
Woodland Hills, CASkills
- Damage restoration
- Restoration Project Management
- Quality assurance
- Jobsite coordination
- Safety & Compliance
- Inventory management
- WRT certification
- ASD certification
- Customer service
- Xactimate experience
- Microsoft Office Suite
- Thermal infrared technology
Certification
IICRC Water Restoration Technician (WRT) Certification, IICRC Applied Structural Drying (ASD) Certification, Certified Lead Renovator for Commercial/Residential HUD Government Buildings
Timeline
Car Wash Manager / Supervisor
Hemet Car Wash
01.2016 - Current
Production Manager / Restoration Project Manager
SERVPRO
09.2014 - 02.2016
Restoration Project Manager
Service Master by Eddie
09.2010 - 05.2014
Water / Fire Damage Technician
SERVPRO
12.2007 - 05.2010
Water / Fire Damage Technician
SERVPRO
09.2004 - 06.2007
High School Diploma -
El Camino Real High School