Allison Aros
Tucson,AZ
Summary
Motivated employee with a desire to tackle new challenges. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work effectively without supervision and quickly acquire new skills.
Overview
21
21
years of professional experience
Work History
Stay At Home Parent
Aros Family
Tucson, AZ
07.2009 - Current
- Enhanced client contentment by efficiently addressing concerns with expertise and amiability
- Developed creative strategies to elevate group productivity
- Resolved product and service-related issues efficiently through teamwork
- Streamlined task management to ensure efficient goal completion
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Initiated conversations using effective people skills
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Executed essential responsibilities efficiently
- Executed tasks using diverse tools effectively
Licensed Insurance Agent
Farmers Insurance Agency
Springerville, AZ
11.2006 - 07.2007
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Maintained accurate records of client information including contact details and policy changes.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Initiated contact with potential clients through cold calling and networking activities.
- Upsold products to policyholders and potential new clients.
- Responded to customer inquiries and problems to promote great service.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Developed appropriate quotes based on risk information.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Achieved repeat business and referrals through personalized services.
- Met with division leaders and consultants to discuss strategies to increase sales.
Teacher's Assistant
Emily Gray Jr. High School
Tucson, AZ
07.2003 - 06.2005
- Provided individualized assistance to students with special needs in the classroom.
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Observed student performance in order to assess progress towards academic goals.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Provided feedback on completed assignments or tests related to specific subject matter.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Assisted teachers with lesson preparation and curriculum implementation.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Created and maintained a safe and engaging learning environment for all students.
- Implemented classroom rules and procedures to maintain discipline and order.
- Supported classroom teacher in managing a diverse classroom of students.
- Notified instructors of errors or problems with assignments.
- Explained class procedures, lab policies and important dates.
Certified Dental Assistant
Dr. L. Koussa
Tucson, AZ
05.2004 - 05.2005
- Provided patient care and chairside assistance during dental procedures.
- Prepared materials for restorations, taking impressions, and fabricating temporary crowns.
- Assisted with the placement of sealants, topical anesthetics, and fluoride treatments.
- Sterilized instruments and maintained infection control protocols.
- Performed dental radiography procedures as directed by dentist.
- Educated patients on proper oral hygiene techniques and postoperative instructions.
- Set up trays for specific dental procedures according to established protocols.
- Assisted in laboratory work such as pouring models, trimming dies, making temporaries.
- Ensured that all safety policies were adhered to while performing clinical duties.
- Supported dentist with completing minimally invasive and advanced surgical procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Supported dentist chairside with root canal and extraction procedures.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Checked with participants throughout procedures to help alleviate anxiety.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Created and fit dental appliances for patients. adjusting as necessary.
- Applied protective coating of fluoride to teeth during dental procedures.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
Education
Certification - Insurance
Farmers Insurance
Flagstaff, AZ12-2006
Certification - Dental
Apollo College
Tucson, AZ06-2005
GED -
East Gaston High School
Mount Holly, NC05-1994
Skills
- Problem Resolution
- Dependable and Responsible
- Time Management
- Clerical Support
- Training & Development
- Analytical Thinking
- Organization
- Active Listening
- Communication
- Teamwork and Collaboration
Timeline
Stay At Home Parent
Aros Family
07.2009 - Current
Licensed Insurance Agent
Farmers Insurance Agency
11.2006 - 07.2007
Certified Dental Assistant
Dr. L. Koussa
05.2004 - 05.2005
Teacher's Assistant
Emily Gray Jr. High School
07.2003 - 06.2005
Certification - Insurance
Farmers Insurance
Certification - Dental
Apollo College
GED -
East Gaston High School
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