Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALLISON ASTOLOS

Pharmacy Operations Manager, CPhT
Cottontown,TN

Summary


Pharmacy operations expert with deep knowledge in optimizing pharmacy workflows and ensuring regulatory compliance. Proven ability to lead teams effectively, fostering collaborative environment that adapts to changing needs. Strong focus on operational efficiency, inventory management, and customer service excellence. Known for strategic thinking, problem-solving skills, and results-driven approach.

Overview

24
24
years of professional experience

Work History

Pharmacy Operations Manager, CPhT

Walgreens
02.2011 - Current
  • Assisted in managing pharmacy inventory and supply chain processes.
  • Supported compliance with regulatory standards and safety protocols.
  • Collaborated with team members to optimize medication dispensing workflows.
  • Learned to operate pharmacy management software for prescription processing.
  • Engaged with patients to provide information on medications and services.
  • Conducted routine audits of pharmacy operations for accuracy and efficiency.
  • Participated in training sessions to enhance knowledge of pharmaceutical products.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.

Property Damage Claims Representative

Harleysville Insurance
11.2001 - 01.2010
  • Evaluated property damage claims for accuracy and compliance with company policies.
  • Coordinated communication between policyholders, contractors, and adjusters to expedite claim resolution.
  • Analyzed loss documentation to determine coverage eligibility and recommend appropriate settlements.
  • Facilitated negotiations with service providers to ensure timely repairs and customer satisfaction.
  • Participated in ongoing training programs to stay current on industry trends and best practices.
  • Managed a caseload of diverse property damage claims, prioritizing workloads to meet deadlines and maintain productivity levels.
  • Delivered excellent customer service by empathetically addressing claimant concerns and providing timely updates on claim status.
  • Enhanced customer satisfaction by promptly and accurately handling property damage claims.
  • Collaborated with adjusters and contractors to assess property damages, resulting in accurate claim estimates.
  • Participated in company training initiatives to continuously improve technical skills related to property damage assessment and estimation techniques.
  • Reduced disputes by effectively explaining coverage limits and exclusions to policyholders during the claim process.
  • Coordinated with policyholders on repair works, ensuring timely completion and adherence to quality standards.
  • Streamlined claims processing for improved efficiency and reduced turnaround time.
  • Negotiated fair settlements with claimants, protecting company interests while ensuring customer satisfaction.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Education

High School Diploma -

Lebanon High School
Lebanon, Tn

High School Diploma -

MTSU
Mufreesboro, Tn

High School Diploma -

University of Tennessee At Martin
Martin

Skills

  • Prescription verification
  • Medication dispensing
  • Pharmacy management
  • Direct patient care
  • Patient safety
  • Drug safety
  • Training and mentoring
  • Workflow optimization
  • Staff management
  • Staff training
  • Inventory control
  • Medicare and medicaid process
  • Drug inventory management

Timeline

Pharmacy Operations Manager, CPhT

Walgreens
02.2011 - Current

Property Damage Claims Representative

Harleysville Insurance
11.2001 - 01.2010

High School Diploma -

Lebanon High School

High School Diploma -

MTSU

High School Diploma -

University of Tennessee At Martin

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ALLISON ASTOLOSPharmacy Operations Manager, CPhT