Allison Bailey
Newman,CA
Summary
Proven leader at Ingomar Packing Co, adept in escalation management and customer relationship management, enhanced customer satisfaction significantly. Excelled in multitasking and organization, mentoring team members, and leading projects to improve organizational effectiveness. Recognized for top-selling achievements at Bath And Body Works, leveraging market insights and product knowledge to drive sales.
Overview
6
6
years of professional experience
Work History
Lead Customer Service Representative
Ingomar Packing Co
01.2022 - Current
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
Top Seller
Bath And Body Works
09.2018 - 09.2020
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
Education
MBA - Business Administration And Management
University of The Pacific
Stockton, CA08.2025
Bachelor of Arts - Sociology
University of The Pacific
Stockton, CA05.2021
Skills
- Escalation management
- Customer Support
- Account Management
- Order Processing
- Multitasking and Organization
- Customer Relationship Management (CRM)
Timeline
Lead Customer Service Representative
Ingomar Packing Co
01.2022 - Current
Top Seller
Bath And Body Works
09.2018 - 09.2020
MBA - Business Administration And Management
University of The Pacific
Bachelor of Arts - Sociology
University of The Pacific
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