Seasoned Insurance professional offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
13
13
years of professional experience
Work History
Office Manager
Advanced Smiles
03.2024 - 10.2024
Kept track of and evaluated employee performance in order to complete annual reviews, make advancement recommendations, and address productivity issues
Processed incoming payments and prepared vendor invoices
Communicated with patients and answered their questions, requests for appointments, and billing concerns
Set up efficient workflow processes, tracked daily productivity, and made changes to improve the overall effectiveness of personnel and activities
Created and implemented office management procedures that improved training efficiency, team productivity, and accuracy
Claims Adjuster
Ohio Mutual Insurance
01.2016 - 01.2024
Mentored new claim staff members.
Examined claims forms and other records to determine insurance coverage.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Prepared summaries of damage, payments, and policy coverage.
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Finance Manager
Galion Dental Partners
05.2011 - 01.2016
Identified areas that needed to be improved and successfully proposed innovative solutions
Sign and certify the issues related to cash collection and expenditure
Analyzed financial reports for clients and put in place comprehensive systems to align with their needs and increase sales
Ensured that internal financial controls and protocols were followed
Increased profitability by negotiating contract terms and rates with banking institutions