Allison Ball
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Building Assistant
Louisiana Tech University
09.2023 - Current
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
FOH Team Member
Sonic
06.2023 - 08.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Waitress and Cashier
Chris's Restaurant And Seafood
05.2022 - 11.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Cyber Engineering
Louisiana Tech University
Ruston, LA05.2027
High School Diploma -
Loranger High School
Loranger, LA05.2023
Skills
- Interpersonal Skills
- Decision Making
- Delegation Skills
- Team Leadership
- Quality Control
- Multitasking Abilities
- Customer Service
- Attention to Detail
- Problem Solving
- Conflict Resolution
- Record Keeping
- Time Management
Timeline
Building Assistant
Louisiana Tech University
09.2023 - Current
FOH Team Member
Sonic
06.2023 - 08.2023
Waitress and Cashier
Chris's Restaurant And Seafood
05.2022 - 11.2022
No Degree - Cyber Engineering
Louisiana Tech University
High School Diploma -
Loranger High School