Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Barton

Hyde Park

Summary

Dedicated and compassionate professional with extensive experience as a shelter advocate, adept at providing crisis intervention, emotional support, and resource coordination for diverse populations. Skilled in active listening, conflict resolution, and fostering safe, inclusive environments, which seamlessly translate into creating supportive and engaging classroom settings. Proficient in building trust, addressing individual needs, and promoting resilience, equipping me to inspire and empower students as a substitute teacher. Strong communication, problem-solving, and organizational skills, combined with a passion for education, enable me to design impactful lesson plans and cultivate positive learning experiences.

Overview

23
23
years of professional experience

Work History

After Hours Advocate

CAPSA
02.2023 - Current
  • Manages emergency responses, including swiftly assessing critical situations and coordinating law enforcement when necessary.
  • Assists individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Navigates highly emotional and intense conversations while answering hotline calls.
  • Assists with shelter requests and collects required paperwork to help individuals register for supportive services.
  • Ensures safety of residents by monitoring and enforcing shelter rules and protocols consistently.
  • Trains new staff on best practices for client care and shelter operations.

Customer Service Representative

Impact
10.2007 - 05.2011
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls while maintaining service quality and customer satisfaction.
  • Trained new staff on company protocols and best practices in customer service delivery.

Server

Hires Big H
05.2002 - 09.2007
  • Delivered exceptional customer service, enhancing guest satisfaction and retention.
  • Managed multiple tables efficiently, ensuring timely food and beverage delivery.
  • Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
  • Trained and mentored staff, fostering a collaborative team environment and improving service efficiency.

Education

Health Education

Utah State University
Logan, UT
06-2009

Skills

  • Judgement and decision making
  • Effective multitasking
  • Adaptable
  • Client representation
  • Document review
  • Risk mitigation

Timeline

After Hours Advocate

CAPSA
02.2023 - Current

Customer Service Representative

Impact
10.2007 - 05.2011

Server

Hires Big H
05.2002 - 09.2007

Health Education

Utah State University