Allison Beard

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Took on accounting roles when needed.
• Balanced irrigation technician routes and aided in communication with them on written estimates.

The Store Manager position is responsible for leading a group of
dedicated Baristas who are focused on making the customer happy with a beverage that is superior in taste, quality and value. The Store Manager is also responsible for managing daily operations and financial results. As a successful Store Manager I spent most of my time on the floor to connect with staff, customers, and coach in the moment and identify ways to drive results.

• Passionately share offerings and bring a positive attitude and high energy to daily interactions.
• Maintain culture by keeping an entrepreneurial spirit and ensuring the store environment remains productive, supportive, and growth orientated.
• Employee lifecycle: recruiting, hiring, training, coaching, reviews, corrective action, terminations, etc.
• Ensure proper cost of goods.
• Meet labor budget.
• Develop and maintain a productive loss prevention strategy.
• Store administrative duties: daily banking, reporting, ordering, etc.
• Customer service & complaint resolution.
• Quality Control (testing coffee product to endure standards are met)
• Sharing product knowledge with staff and customers to encourage sales.