Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Beerwa

Norwalk,CA

Summary

Detail-oriented Delivery Coordinator skilled at scheduling deliveries and communicating with drivers, customers and dispatch to maintain up-to-date knowledge of merchandise locations and progress.

Proficient in applicable regulations and providing subject matter expertise on delivery operations. Over 2 years of experience devising most effective routes to amplify efforts. Energetic Delivery Woman focused on maintaining accurate delivery records, recording tracking information and completing driver log and truck performance forms.

Dedicated to safety and efficiency with extensive knowledge of vehicle maintenance. History of maintaining smooth and efficient delivery operations with highly satisfied customers.

Well-organized and proactive with a good grasp of business operations, customer needs and delivery practices. Seasoned in shipping and knowledgeable about preparing and inspecting shipments, coordinating documentation and monitoring delivery progress. Strong customer service, relationship-building and problem-solving abilities.

Safety-conscious as being a Safety Team Leader.. Trustworthy, dependable and professional in both demeanor and appearance.

Punctual and efficient coordinator known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Supervised preventive maintenance and scheduled repair activities as Delivery Coordinator. Reliable worker with solid emergency response coordination and fleet management skills. Built high-performing teams through great leadership skills.

Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.

Dedicated Customer Service and Delivery Coordinator professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced Customer Service with over 15 years of experience in Retail, also experienced Delivery Coordinator for over 2 years. Excellent reputation for resolving problems and improving customer satisfaction.

Reliable employee seeking Customer Service or Coordinating position. Offering excellent communication skills and good judgment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Delivery Coordinator

Home Depot
01.2011 - 01.2011
  • Consulted with customers about delivery and order preparation requests.
  • Worked with vendors to schedule more than 15-20 daily pickups and 50 weekly deliveries.
  • Managed, transmitted and filed delivery paperwork.
  • Obtained product specifications along with delivery address, date and contact information.
  • Checked paperwork for completion and followed up to obtain additional details.
  • Resolved issues relating to delays and parts to maintain satisfaction.
  • Managed delivery schedules by communicating with both suppliers and customers.
  • Coordinated with customers to accomplish specific needs and deliver individualized services. Worked with vendors to schedule more than 8 daily pickups and 10-18 weekly deliveries.
  • Scheduled deliveries, monitored progress and communicated updates to customers.
  • Inspected merchandise for damage and accuracy against order documents.
  • Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Reported customer questions, issues and complaints to management.
  • Interpreted maps and followed written and verbal directions.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Completed and submitted logs and paperwork every day to maintain records.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Verified load against delivery ticket before beginning every shift.
  • Completed paperwork using neat and legible handwriting.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Communicated regularly with J.B Hunt Trucking Co. for delivery route details and changes.
  • Loaded and unloaded numerous deliveries for van usage per shift.
  • Drove company truck for local pick-ups and deliveries.
  • Learned multiple department duties and positions to provide backup at key times.
  • Lifted up to 80 pounds at once and used larger rolling carts to move heavier loads.
  • Resolved dispatch or delivery issues with shippers, receivers and transportation partners.
  • Identified discrepancies in shipping and transportation scheduling parameters.
  • Managed carrier performance with timely dispatch and delivery of outbound, inbound and interplant orders.
  • Prioritized job responsibilities to meet aggressive deadlines and resolve delivery issues.
  • Coordinated daily partnering with customer service, receivers and shippers to regulate on-time pick-up and delivery.
  • Worked closely with personnel, customers and contractors to resolve problems.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Set up new sales displays weekly and monthly as prices changed.
  • Solicited customers to purchase loyalty and item protection plans.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions. Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained cash drawer of $1,000 or more per shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Evaluated professionalism of checkouts every shift and kept team members on top of cleaning tasks.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Processed checks, cash and credit purchases or refunds.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Displayed new stock and rotated existing products.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Increased customer loyalty and retention.
  • Analyzed purchases for signs of fraud.
  • Oversaw groups of new cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Directed teams of cashiers to maximize performance and deliver exceptional service to every customer.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Trained as special service desk, pro-desk, call center, returns, paint, hardware, electrical, garden, lumber and building material departments to provided back-up coverage to provide customers with optimal support.
  • Built effective training and coaching strategies to optimize team performance.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 97%.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.

Customer Service Representative

Home Depot
01.2001 - 01.2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Answered over high volume number of calls per shift to meet fast-paced call center demands.

Call Center Customer Service Representative

Home Depot
01.2001 - 01.2001
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered large volume of calls per shift to meet fast-paced call center demands.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Initiated termination of customer contract upon request.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 97%.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and provided back up for customer service managers.
  • Communicated professionally with colleagues, freelancers and clients.
  • Trained new personnel regarding company operations, policies and services.
  • Effective liaison between customers and internal departments.
  • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Resolved multiple issues over phone with customers daily.
  • Trained staff on operating procedures and company services.
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.
  • Entered orders into 3 computer database system.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Optimized customer support by establishing collaborative service environment.
  • Contacted clients to verify account information and maintain accuracy, resulting in 97% increase in client satisfaction.
  • Implemented and developed customer service training processes.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered excellent customer service, resulting in consistent rise in customer satisfaction rating.
  • Assessed caller accounts to determine any benefits or, identify service needs and resolve issues.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided ongoing guest service.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

Associate of Applied Science - Biotechnology

Northampton Community College
Bethlehem, PA
05.2015

Skills

  • International Shipments
  • Standard Operating Procedures Maintenance
  • Maintaining Clean Work Areas
  • Corporate Policies and Procedures
  • Inventory Records
  • Delivery and Trip Logs
  • Delivery and Shipment Records
  • Customer Relationships
  • Efficient Routing
  • OSHA Standards
  • Interpersonal Communication Skills
  • Recordkeeping Requirements
  • Creative Solutions
  • Merchandise Labeling
  • Recordkeeping Accuracy
  • Dependability and Honesty
  • Team Goals
  • Data Communications
  • Basic Mathematical Calculations
  • Status Updates
  • Client Correspondence
  • Delivery Verification
  • Traffic Laws and Regulations
  • Customer Needs Assessments
  • Proper Storage Procedures
  • Customer Preferences
  • Brand Loyalty
  • Company Guidelines
  • Efficiency and Time Management
  • Billing Statements
  • Warehousing and Delivery
  • Customer Retention
  • Clerical Support
  • Order Picking and Processing
  • Driver Communications
  • Customer Order Fulfillment
  • Microsoft PowerPoint
  • Paperwork Submission
  • Portion Control
  • Health Code Standards
  • Detailed Meeting Minutes
  • Data Verification
  • Handheld Scanners
  • Fluent in English
  • Contactless Deliveries
  • Safe Vehicle Operations
  • Conflict Resolution Techniques
  • High-Volume Environments
  • Refund Processing
  • Residential Delivery Etiquette
  • Merchandise Replacements
  • Load Safety
  • Standard Transmission
  • Hospitality Management
  • Delivery claims

Timeline

Delivery Coordinator

Home Depot
01.2011 - 01.2011

Customer Service Representative

Home Depot
01.2001 - 01.2011

Call Center Customer Service Representative

Home Depot
01.2001 - 01.2001

Associate of Applied Science - Biotechnology

Northampton Community College

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Allison Beerwa