Allison Belasco

Medical leave | 07/2023-11/2024: Took time off to address a health issue, now fully recovered.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Assisted coworkers and staff members with special tasks on daily basis.

• Developed strong relationships with local businesses, resulting in mutually beneficial partnerships and enhanced guest experiences.
• Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
• Resolved guest complaints and followed up to confirm guest satisfaction with solution.
• Assisted in recruitment and hiring of new recreation staff.
• Provided feedback and guidance to program participants regarding progress and development.
• Trained staff members on conducting events and following safety procedures.

• Completed accurate order entry and data verification.
• Documented shipping information for orders and tracked packages when necessary.
• Assisted customers with product and service selections.
• Communicated with customers to answer questions and perform account maintenance.
• Stayed current on industry trends relevant to role, attending workshops or conferences when necessary to grow skills further.
• Reduced order discrepancies by diligently verifying and correcting input data.
• Enhanced customer satisfaction with accurate and timely order processing.