Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Allison Bender

New Berlin,WI

Summary

Seasoned Director of Compliance with deep understanding of regulatory requirements and compliance issues. Experience overseeing corporate compliance programs, managing staff, and implementing compliance strategies effectively. Strengths include strong leadership abilities, sound judgement, decisive action in risk management situations, exceptional interpersonal skills and an unwavering commitment to organizational ethics. Past roles have seen significant improvements in operational efficiency and adherence to industry standards through strategic planning and policy development efforts.

Overview

16
16
years of professional experience

Work History

Director of Compliance

Avid At Home, LLC
Hartland, WI
12.2023 - Current
  • Performs the duties of the compliance officer, which include, but are not limited to, compliance with all HIPAA rules.
  • Participates in the development of personnel policies and procedures designed to attract, retain, and motivate staff.
  • Assists agency administrator in selection, orientation, direction, and evaluation of staff.
  • Participates in the development of short and long-range planning based on agency goals and objectives.
  • Promotes an effective system of communication throughout the agency.
  • Increased billing accuracy by ensuring all essential documentation was correctly entered into patient records.
  • Keeps up-to-date with third-party regulations on home health service, compliance, confidentiality, and personnel.
  • Ensured timely submission of OASIS report by closely coordinating with Clinical Manager.
  • Worked alongside legal partners, consultants, and management to meet compliance objectives.

Laboratory Supervisor of Client Support Services

ProHealth Waukesha Memorial Hospital
Waukesha, WI
02.2018 - 12.2023
  • Assisted in the development and implementation of laboratory safety policies and procedures.
  • Supervised daily operations of laboratory personnel, ensuring that all activities were completed according to established protocols.
  • Monitors satisfaction survey scores and patient comments for trends, and communicates to staff.
  • Participates in proactive development and assures implementation of new strategies to improve the customer/patient/physician relationship.
  • Respond to customer complaints - investigates, corrects, and performs service recovery.
  • Collaborates with members of the laboratory leadership team, including management, scientists, and pathologists to ensure consistent and appropriate processes to meet clinical needs and customer expectations.
  • Maintains open communication with staff, peers, and other departments to ensure cooperation and collaboration.
  • Guided and trained team members to provide excellent customer service with a focus on quality.
  • Recruits and selects new staff, ensures training, orientation, and onboarding programs are efficient and effective.
  • Coaches for optimal performance and conducts staff annual performance evaluations, in collaboration with managers. Identifies and mentors future leaders.
  • Creates department schedule and staffing plan that is fiscally responsible and utilizes resources efficiently and effectively to meet patient and business needs. Accountable for time card verification and approval process.
  • Assures staff has necessary equipment, resources, and systems to provide excellent clinical care.
  • Monitors productivity and other department metrics continually. Implements corrective action in cases of variance. Conducts other daily and monthly financial monitoring for area of responsibility to ensure budget goals are met.
  • In collaboration with the leadership team, completes and submits budget data reports in a timely fashion. Recommends and implements action when performance does not meet budget expectations.
  • Participates in development of operating budget and provides input for capital budget plan.

Lab Service Coordinator

ProHealth Waukesha Memorial Hospital
Waukesha, WI
11.2016 - 02.2018
  • Served as an Interim Client Liaison between ProHealth Care Lab and nursing/assisted living homes in Waukesha County.
  • Respond and resolve client concerns to create a positive rapport between ProHealth Care Lab and clientele.
  • Manage and create staff schedules for 270 shifts per week for Processing, Microbiology, Outreach Phlebotomy, Medical Couriers, Client Service Specialists, and Client Service Representatives.
  • Coaching and mentoring lab team to build a solid and effective work environment.
  • Evaluate employee performance and recommend disciplinary action.
  • Onboard and train new employees, and monitor progress to ensure that they are meeting productivity and quality standards.
  • Aid in developing proper policy and procedures with management team.
  • Participate in the interview and selection process to hire the most qualified candidates to join the various lab teams.
  • Fill in when staffing is at a critical need.
  • Offer flexability to meet the needs of the department

Lab Lead/Laboratory Phlebotomist

ProHealth Care
Brookfield, WI
06.2008 - 06.2015
  • Performed venipunctures and skin punctures on patients to draw blood for laboratory tests.
  • Demonstrated excellent patient care by providing comfort and assurance during the procedure.
  • Maintained accurate records of all specimen collection, labeling and transport procedures.
  • Ensured that specimens were collected in accordance with established protocols and standards.
  • Processed specimens according to laboratory instructions while adhering to safety regulations.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.

Education

Technical Degree - Phlebotomy

WCTC
Waukesha
05-2009

Cosmetologist -

Vici Beauty School - Greenfield
Milwaukee, WI
05-1995

High School Diploma -

Hartford Union High School
Hartford
01-1993

Skills

  • Staff Evaluation
  • Budget Planning
  • Recruitment and hiring
  • Team Development
  • Regulatory Compliance
  • Customer Service
  • Incidents management
  • Team Leadership
  • Financial Management
  • Business Development

References

*Professional references upon request*

Timeline

Director of Compliance

Avid At Home, LLC
12.2023 - Current

Laboratory Supervisor of Client Support Services

ProHealth Waukesha Memorial Hospital
02.2018 - 12.2023

Lab Service Coordinator

ProHealth Waukesha Memorial Hospital
11.2016 - 02.2018

Lab Lead/Laboratory Phlebotomist

ProHealth Care
06.2008 - 06.2015

Technical Degree - Phlebotomy

WCTC

Cosmetologist -

Vici Beauty School - Greenfield

High School Diploma -

Hartford Union High School

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Allison Bender