Allison Bernardi
North Lewisburg,OH
Summary
Customer-oriented Salon Coordinator well-versed in upselling services and dedicated to providing outstanding salon experiences. Enthusiastic with outstanding communication skills and 1 year of experience. Trained in customer service. Knowledgeable in salon services and willing to pitch in with any task. Ready for a new position in a busy establishment where attention to detail and great organizational skills can be utilized daily.
Organized Custodian with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
4
4
years of professional experience
Work History
Salon Coordinator
Melissa's Hair And Tanning
North Lewisburg, OH
05.2021 - Current
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Upsold salon products and services to customers through effective communication and successful marketing methods.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Oversaw salon employee performance, facility cleanliness and sales.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Managed cash flow, business transactions, banking and accounting processes.
- Promoted business through marketing initiatives and use of social media.
- Answered over 12 phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Listened closely to customer complaints and responded appropriately to issues.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Custodian
Triad Local Schools
North Lewisburg, OH
05.2019 - 08.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Moved furniture for cleaning and set up for special events.
- Completed routine floor stripping, sealing and finishing.
- Collected, sorted and transported recyclable materials.
- Reported vandalism or other damage to property to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Applied insecticides and released fumigants to guard against insect and rodent infestations.
Education
High School Diploma -
Triad High School
North Lewisburg, OH06.2021
Skills
- Microsoft Excel
- Cleanliness and Sanitation
- Purchase Orders
- Cash Register Operations
- Microsoft PowerPoint
- Social Media Platforms
- Front Desk Management
- Telephone Etiquette
- Financial Transactions
- Skin Types
- Personnel Scheduling
- Floor Cleaning and Buffing
- Dependable and Responsible
- Customer Service
Timeline
Salon Coordinator
Melissa's Hair And Tanning
05.2021 - Current
Custodian
Triad Local Schools
05.2019 - 08.2021
High School Diploma -
Triad High School