Allison Bertolino
Boynton Beach,FL
Summary
Dedicated and hard working, providing skills to prioritize and multi-task in fast-paced working environment. My heart is in the substance abuse field and I put my all in every single thing I do. I would love the opportunity to bring my incredible skill set to your facility's table. I've know Katie Peterson for over a decade so she has briefed me on how things are done there and being a part of your team sounds like a dream come true!
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Swift Shift Van Lines
West Palm Beach, FL
02.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Administrative Coordinator
Magnolia Ranch Recovery/Genesis Detox
West Palm Beach, FL
10.2023 - 02.2024
- Preforming assessments for incoming clients for appropriate facility.
- VOBS
- Setting up clients for intake at our hospital based detox.
- Extensive knowledge of KIPU, Sales Force, all calling programs used in this field, VTX etc.
- Following up with clients daily in all levels of their recovery from possibly admitting to after care.
- Scheduled travel arrangements for incoming clients. Booking flights/trains/ride shares etc. ensuring clients admit to the proper facility safe and sound.
- Develop relationships with clients and their family members informing all parties on the benefits of choosing our facilities.
- Provided crisis intervention services to clients experiencing acute distress or suicidal ideation.
- Coordinated with other service providers, such as mental health professionals, medical personnel, and social workers to ensure continuity of care for clients.
- Developed relationships with community resources to refer clients for additional support services they may need.
- Collaborated with probation officers to provide court mandated supervision services for individuals on parole or probation who had a history of substance abuse issues.
Admissions Coordinator
Footprints To Recovery/Vogue Recovery
West Palm Beach, FL
05.2023 - 10.2023
- Preforming assessments for incoming clients for appropriate facility.
- VOBS
- Extensive knowledge of KIPU, Sales Force, all calling programs used in this field, VTX etc.
- Following up with clients daily in all levels of their recovery from possibly admitting to after care.
- Scheduled travel arrangements for incoming clients. Booking flights/trains/ride shares etc. ensuring clients admit to the proper facility safe and sound.
- Develop relationships with clients and their family members informing all parties on the benefits of choosing our facilities.
- Provided crisis intervention services to clients experiencing acute distress or suicidal ideation.
- Coordinated with other service providers, such as mental health professionals, medical personnel, and social workers to ensure continuity of care for clients.
- Developed relationships with community resources to refer clients for additional support services they may need.
- Collaborated with probation officers to provide court mandated supervision services for individuals on parole or probation who had a history of substance abuse issues.
Vice President
Mike the Plumber
Wellington, FL
02.2019 - 04.2023
- Developed and executed strategic plans to support the vision of the organization.
- Directed business development initiatives, including acquisitions and joint venture agreements.
- Negotiated contracts with vendors for services, products and supplies.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Reviewed reports from functional areas to assess progress towards organizational goals.
- Analyzed market trends to identify opportunities for growth within existing markets or new ones.
- Ensured compliance with federal, state and local laws related to employment practices.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Dispatched.
Education
High School Diploma -
Oakcrest High School
Mays Landing, NJ06-2009
Skills
- Call Monitoring
- Schedule Coordination
- Training and mentoring
- Project Management
- Complaint resolution
- Workflow Management
- Discharge Planning
- Case Documentation
- Behavioral assessment
- Substance Abuse Counseling
- Intake Assessment
- Needs Assessment
- Legal Compliance
- Behavioral Health
- Supervisory skills
- Substance Abuse Prevention
- Support Group Organization
- Client Needs Assessment
- Rehabilitation Planning
- Problem-Solving
- Crisis Resolution
- Family Member Counseling
- Dependency Recovery
- Critical Thinking
- Assessing needs
- Excellent Communication
Timeline
Customer Service Manager
Swift Shift Van Lines
02.2024 - Current
Administrative Coordinator
Magnolia Ranch Recovery/Genesis Detox
10.2023 - 02.2024
Admissions Coordinator
Footprints To Recovery/Vogue Recovery
05.2023 - 10.2023
Vice President
Mike the Plumber
02.2019 - 04.2023
High School Diploma -
Oakcrest High School