Hi, I’m
Allison Bialas
Elgin,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused to complete tasks. Enthusiastic with expertise to anticipating professional needs.
Overview
3
years of professional experience
Work History
Cardinal Realty Company
Administrative Assistant
09.2016 - 10.2018
Job overview
- Answered phone, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Maintained and updated subcontractors insurance.
- Maintained efficient office operations by handling errands and administrative functions.
- Kept contacts organized with excel system to maintain readiness for future mailings.
- Assisted coworkers and staff members with special tasks on daily basis and added coworkers listings to the MLS.
Parts Town
Front Desk Receptionist
11.2015 - 08.2016
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Documented finished work to keep supervisors informed of production activities.
Standard Market
Customer Service Manager
07.2015 - 11.2015
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Santa Monica CollegeSanta Monica, CA
Associate of Arts from Liberal Arts And General Studies
06.2013
Skills
- Office Equipment Operation
- Database and Client Management Systems
- Research and Analytical Skills
- Supply Inventory Control
- Strong Organizational Skills
- Computers and Technology
- Multitasking and Time Management
- Multi-Line Telephone Systems
Timeline
Administrative Assistant
Cardinal Realty Company
09.2016 - 10.2018
Front Desk Receptionist
Parts Town
11.2015 - 08.2016
Customer Service Manager
Standard Market
07.2015 - 11.2015
Santa Monica College
Associate of Arts from Liberal Arts And General Studies
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