Allison Bonnici
San Marcos
Summary
Dynamic professional with extensive experience in laboratory and specimen processing at Creative Testing Solutions. Proven track record in quality assurance and compliance, coupled with exceptional customer service skills. Proficient in data entry and documentation, achieving high accuracy rates while maintaining effective communication across teams. Committed to optimizing operational efficiency and enhancing client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Specimen Processor
Creative Testing Solutions
08.2022 - 09.2025
- Sorted, inspected, and received plasma samples from donor centers, ensuring compliance with temperature and testing protocols.
- Accessioned samples into lab systems, conducted batch counts, and resolved discrepancies.
- Adjusted inventories according to shipping manifests and documentation requirements.
- Maintained organized workspaces to uphold safety standards.
Component Processor
Spectrum Plasma
01.2022 - 08.2022
- Processed donor plasma samples for lab testing and storage through aliquoting into smaller units.
- Labeled smaller plasma units, entered data into laboratory systems, and stored in freezers within regulated timeframes.
- Conducted daily, weekly, and monthly quality assurance inspections and routine maintenance on all donor center equipment.
- Monitored and maintained laboratory equipment and storage conditions to ensure compliance with donor confidentiality and regulations.
Mailroom Clerk
Austin Task Inc
07.2020 - 01.2022
- Handled incoming and outgoing mail through USPS, UPS, and FedEx; generated shipping labels and postage.
- Managed monthly audits and reported weekly to corporate headquarters.
- Ensured secure handling and disposal of sensitive documents.
Customer Service Representative- Trust and Safety Department
eBay Inc.
07.2017 - 09.2019
- Delivered customer support in high-volume call center, managing escalations and achieving satisfaction scores.
- Exercised judgment to resolve issues in alignment with company policy.
- Met strict KPIs for quality, handle time, and adherence.
- Educated customers on eBay policies and best practices for selling items.
- Maintained professionalism in stressful situations, effectively diffusing tense interactions.
- Collaborated with other departments to resolve complex problems and meet customer needs.
Order Processor/Data Entry Clerk
Complete Book and Media Supply
Cedar Park
03.2016 - 07.2017
- Obtained pricing, availability, and discounts from established vendors.
- Processed purchase orders and payments via email and telephone.
- Updated client pricing and contact information in inventory management software.
- Served as primary contact for customers and vendors, addressing all subscription-related inquiries.
Inventory Control Specialist
Best Buy
Cedar Park
05.2009 - 03.2016
- Executed transactions as cashier using Point of Sale systems, processing various payment methods.
- Promoted and sold extended warranties while maintaining a clean and organized checkout area.
- Served as Multi-Channel Sales Associate, enhancing customer engagement across platforms.
- Managed back-office operations as Admin, ensuring smooth workflow and data integrity.
- Provided customer support as Geek Squad Agent, resolving technical issues efficiently.
- Led merchandising efforts to optimize product presentation and sales performance.
- Conducted weekly cycle counts to uphold inventory accuracy across store.
- Investigated variances through analysis of operational processes, compiling shrink data for reporting.
Education
High School Diploma - Texas Scholars Program
Leander High School
Leander, TX01.2008
Some College (No Degree) - General Studies
Austin Community College
Cedar Park, TXSkills
- Laboratory and specimen processing
- Data entry and documentation
- Inventory management and logistics
- Customer service and relations
- Quality assurance and compliance
- Technical support and troubleshooting
- Typing speed: 75 WPM
- 10-key data entry: 6675 KPH
- Microsoft Office Suite proficiency
- Google Workspace expertise
- Order management systems knowledge
- Cross-platform OS experience
- CRM and call center software proficiency
- Equipment maintenance skills
- Effective communication skills
Certification
- BLS CPR Certification
- Class C Driver's License
Timeline
Specimen Processor
Creative Testing Solutions
08.2022 - 09.2025
Component Processor
Spectrum Plasma
01.2022 - 08.2022
Mailroom Clerk
Austin Task Inc
07.2020 - 01.2022
Customer Service Representative- Trust and Safety Department
eBay Inc.
07.2017 - 09.2019
Order Processor/Data Entry Clerk
Complete Book and Media Supply
03.2016 - 07.2017
Inventory Control Specialist
Best Buy
05.2009 - 03.2016
High School Diploma - Texas Scholars Program
Leander High School
Some College (No Degree) - General Studies
Austin Community College