Hi, I’m
Allison Brackney
Oklahoma City,OK
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
years of professional experience
Work History
Diamonds DirectOklahoma City, United States
Diamond Consultant
08.2021 - 08.2022
Job overview
- Maintained daily stone inventory control systems and optimized security protocols to protect valuable products.
- Observed, assessed and documented clarity, color and other key features of diamonds and precious stones.
- Measured and graded diamonds on basis of clarity, symmetry, color and polish.
- Coordinated with clients, suppliers and manufacturers to create custom, quality works of jewelry.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Jared VaultOklahoma City, United States
Jewelry Sales Associate
10.2016 - 08.2021
Job overview
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Completed store opening and closing procedures as per company guidelines.
- Informed customers of current store promotions to encourage additional sales purchases.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Supported loss prevention goals by monitoring shopper behavior.
- Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Replenished merchandise from inventory during downtime when stock became low.
- Mentored new sales associates on store return policies and customer service techniques.
- Tracked down hard-to-find merchandise at diverse locations.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Yankee CandleOklahoma City, United States
Assistant Store Manager
08.2016 - 04.2017
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
OSU OKCOklahoma City, OK
Associate of Science from Horticulture
05.2017
OSU=OKCOklahoma City, OK
Associate of Science from Turf Management
05.2017
Skills
- Store Merchandising
- Brand Awareness
- Quality Standards
- Client Retention
- Special Orders
- Closing Procedures
- Guest Services
- Sales Experience
- Excellent Customer Service
- Sales Goals
Timeline
Diamond Consultant
Diamonds Direct
08.2021 - 08.2022
Jewelry Sales Associate
Jared Vault
10.2016 - 08.2021
Assistant Store Manager
Yankee Candle
08.2016 - 04.2017
OSU OKC
Associate of Science from Horticulture
OSU=OKC
Associate of Science from Turf Management
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