Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Brañas

West Palm Beach

Summary

  • Knowledgeable Associate Banker with solid foundation in banking operations and customer service. Proven track record in facilitating seamless financial transactions and maintaining client relationships. Demonstrated ability in problem-solving and handling confidential information with utmost integrity.
  • Responsible cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
  • Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing and maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.
  • Goal-oriented sales associate versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
  • Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

9
9
years of professional experience

Work History

Associate Banker ME - Teller

Chase Bank
10.2021 - Current
  • Multi-site employee, working at two branches when needed and filling in for any employee transfers or absence, taking on additional responsibilities.
  • Served as custodian for both NCR and Hyosung ATM machines, as well as managed the main bank vault.
  • Managed customer inquiries and resolved issues efficiently, enhancing overall client satisfaction.
  • Developed and maintained courteous and effective working relationships as branch Culture Champion.
  • Processed transactions accurately while adhering to regulatory compliance and internal policies.
  • Developed and maintained strong relationships with clients, identifying opportunities for additional services.
  • Mentored and trained new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Collaborated with team members to streamline branch operations and improve service delivery.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients' needs and concerns.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Balanced teller drawers and ATM cash.

Cashier

Publix
03.2020 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Supported team members and management by going above and beyond to meet goals.
  • Bagged customer purchases while paying mind to industry best practices.

Retail Sales Associate + Support

Bloomingdales
05.2019 - 01.2020
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and concerns to support positive customer experiences.

Sales Associate

Sugar Happens LLC
06.2018 - 05.2019
  • Tracked stock using company inventory management software
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Maintained records related to sales, returns and inventory availability
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Prepared merchandise for sales floor by pricing or tagging
  • Engaged with customers to effectively build rapport and lasting relationships
  • Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Store key-holder

Receptionist (Seasonal)

South Florida ENT Associates
05.2017 - 08.2017

Receptionist (Seasonal)

South Florida ENT Associates
05.2016 - 08.2016
  • Answered telephone inquiries from patients (Making appointments, redirecting them to another medical professional.)
  • Recorded appointment reminders for patients.
  • Entered and updated patient data in computer system.
  • Called and asked for medical information needed by the physician assistant or doctor.
  • Greeted incoming patients in a professional manner and provided friendly, knowledgeable assistance.
  • Maintained a clean reception area.
  • Organized and faxed medical paperwork (referrals or patient information).
  • Translated for patients who spoke Spanish when needed.

Education

Associate of Arts -

Palm Beach State College
05.2019

High School Diploma -

William T. Dwyer High School
05.2017

Skills

  • Bilingual
  • MS Office proficiency
  • Telephone skills/Multi-line telephone systems
  • Documentation and reporting
  • Organizational ability
  • Customer-service oriented
  • Customer Relations
  • Guest inquiries
  • Product and Service Sales
  • Branch operations
  • Teller support
  • Risk management policies
  • Analytical thinking

Timeline

Associate Banker ME - Teller

Chase Bank
10.2021 - Current

Cashier

Publix
03.2020 - Current

Retail Sales Associate + Support

Bloomingdales
05.2019 - 01.2020

Sales Associate

Sugar Happens LLC
06.2018 - 05.2019

Receptionist (Seasonal)

South Florida ENT Associates
05.2017 - 08.2017

Receptionist (Seasonal)

South Florida ENT Associates
05.2016 - 08.2016

High School Diploma -

William T. Dwyer High School

Associate of Arts -

Palm Beach State College

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