Allison Donald
Catlin,IL
Summary
Dynamic professional with extensive experience in customer service and team collaboration. Known for effective communication and problem-solving skills, driving customer satisfaction and loyalty through dedicated support and proactive outreach.
Overview
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Customer Success Specialist
Ndegwa Agency State Farm
Austin, TX
09.2025 - Current
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
- Responded to customer inquiries via phone and email promptly.
- Collaborated with team members to resolve client issues effectively.
- Assisted clients in understanding insurance policies and coverage options.
Customer Service Sales Representative
David Elston State Farm
Westville, Illinois
08.2022 - 09.2025
- Managed customer inquiries through phone, email, and in-person communication.
- Assisted clients in selecting appropriate insurance policies and coverage options.
- Educated clients on policy features, benefits, and claims processes.
Director
At Home with Clark-Lindsey
Urbana, IL
08.2019 - 08.2022
- Led staff training and development initiatives to enhance team performance.
- Oversaw daily operations to ensure quality care for residents.
- Collaborated with department heads to improve service delivery and efficiency.
Director
HealthPRO Heritage
Urbana, IL
06.2013 - 08.2019
- Led staff training and development initiatives to enhance team performance.
- Oversaw daily operations to ensure quality care for residents.
- Collaborated with department heads to improve service delivery and efficiency.
Education
MBA -
Purdue University
West Lafayette, IN 08.2024 - 08.2026
Associate of Applied Science - Occupational Therapy
Parkland College
Champaign, IL 08.2005 - 05.2008
Skills
- Customer support
- Problem resolution
- Client relationship management
- Data analysis
- Training and development
- Procedural improvements
- Operations oversight
- Process improvements
Timeline
Customer Success Specialist
Ndegwa Agency State Farm
09.2025 - Current
MBA -
Purdue University
08.2024 - 08.2026
Customer Service Sales Representative
David Elston State Farm
08.2022 - 09.2025
Director
At Home with Clark-Lindsey
08.2019 - 08.2022
Director
HealthPRO Heritage
06.2013 - 08.2019
Associate of Applied Science - Occupational Therapy
Parkland College
08.2005 - 05.2008