Allison Brown
Sherwood,AR
Summary
Dynamic Clinic Manager with a proven track record at OrthoArkansas and Baptist Health Psychiatry Residency Clinic, excelling in administrative leadership and patient care coordination. Spearheaded initiatives to enhance operational efficiency, patient satisfaction, and team performance. Skilled in healthcare administration and fostering a culture of accountability, significantly improving service quality and clinic operations.
Overview
17
17
years of professional experience
Work History
Clinic Manager
OrthoArkansas
Little Rock, AR
04.2023 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain a team of high performers.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Improved patient satisfaction through effective communication and compassionate care.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
Clinic Manager
Baptist Health Psychiatry Residency Clinic
North Little Rock, AR
08.2016 - 04.2023
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Budgeted for resources to control expenditure and maximize profits.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
Medical Assistant
OrthoArkansas
Little Rock, AR
03.2008 - 03.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Education
Pulaski Technical College
North Little Rock, ARSkills
- Administrative Leadership
- HIPAA Compliance
- Employee Training
- Clinical management
- Operations Management
- Employee Recruitment
- Healthcare administration
- Patient Care Coordination
- Profit and loss statements
- Medical Billing
- Corporate Compliance
- Patient Flow
- Training and mentoring
- Staff Management
- Revenue management
References
References available upon request.
Timeline
Clinic Manager
OrthoArkansas
04.2023 - Current
Clinic Manager
Baptist Health Psychiatry Residency Clinic
08.2016 - 04.2023
Medical Assistant
OrthoArkansas
03.2008 - 03.2016
Pulaski Technical College
Similar Profiles
Tomi BlevinsTomi Blevins
Patient Service Representative at OrthoArkansasPatient Service Representative at OrthoArkansas
Meagan ScottMeagan Scott
Surgical Technologist at OrthoArkansasSurgical Technologist at OrthoArkansas
Mariyah WilliamsMariyah Williams
Patient Services Representative at OrthoArkansasPatient Services Representative at OrthoArkansas
Maddlyn HughesMaddlyn Hughes
Nuclear Medicine Technologist at Conway Regional Medical CenterNuclear Medicine Technologist at Conway Regional Medical Center
Quincy HobbsQuincy Hobbs
Customer Service Representative at Pulaski County AssessorCustomer Service Representative at Pulaski County Assessor