Allison Brown
Locust Grove,GA
Summary
Professional office administrative specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, training with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management and customer service, ensuring smooth operations and achieving results.
Overview
8
8
years of professional experience
Work History
Office Assistant I
Southern Company Gas- Atlanta Service Center
Atlanta
10.2023 - Current
- Oversee, and support 140 people during daily service center operations, including providing support to the Regional Director, Operations Manager and eight supervisors.
- Support functional department with duties and assist with various field operation projects, maintain paving duties, contact with distribution contractors and partners by using the service center POET journal.
- Collaborate with field operations and distribution partners, maintaining spreadsheets, databases, and reports using Excel and Power BI.
- Assist with budgeting and serve as an Invoice Reconciler for the facility.
- Coordinate and support community service initiatives and volunteer programs across multiple departments and employee groups.
- Partner with management and retirees to plan and implement statewide volunteer activities and fundraising events.
- Collaborate with Corporate Communications to develop and deliver content for internal and external platforms.
- Deliver presentations on safety, wellbeing, and intentional inclusion; co-facilitated interactive sessions with Talent Management.
- Manage vendor relationships, logistics, and event execution for large-scale volunteer and corporate events.
- Maintain strong relationships with registered charities and community partners, increasing engagement and participation.
- Managed daily office operations, ensuring efficient workflow and adherence to company protocols.
- Assisted training with new and tenure employees on office procedures, scheduling training classes, meetings, and events—coordinating calendars, sending confirmations, and preparing agendas.
- Assisted in scheduling appointments and coordinating meetings for staff and management.
Customer Verification/Correspondence
Southern Company Gas
12.2022 - 10.2023
- Conduct detailed examination of leases an IDs for service initiation.
- Verify property ownership through Tax Accessor sites or Accurint searches.
- Validate Business entities via Accurint and request business registration.
- Obtain and validate information provided by customer service agents to confirm ownership of property.
- Send correspondence to customers via email and or mail.
- Handled internal calls to confirm service eligibility.
- Managed workload in SharePoint, prioritizing daily tasks.
- Process online service request for AGL, VNG and CGC.
- Train new and contingency employees on the role.
Customer Service Representative
Southern Company Gas
03.2022 - 12.2022
- Communicated effectively with customers to address service activation, discontinuation, billing inquiries, and payment matters while maintaining accurate records.
- Managed inquiries, issued orders for premise and meter issues, and directed customers to appropriate departments for complex matters.
- Performed clerical tasks including emailing, faxing, and data entry.
- Supported the Emergency Response Team (ERT) and Customer Verification Team (CVT) in handling contingencies.
- Demonstrated proficiency with various computer systems and software, including GCMA, CC&B, GIS Portal, Microsoft Suite, Teams, Bill Matrix, Reviewer App, Excel, and PowerPoint.
- Assisted supervisors with daily needs.
Complaints Management Supervisor
Maxtouch Services
09.2018 - 03.2022
- Liaised as a customer advocate by resolving escalated or high-priority borrower complaints through research and strategic decision-making.
- Handled complaints from various high-profile sources, including Direct Customer Contact, Executive Management, Better Business Bureau, and Consumer Financial Protection Bureau.
- Demonstrated ownership of escalated issues, promptly analyzing situations to determine appropriate actions and prioritize tasks.
- Completed administrative tasks accurately and on time, ensuring all customer communications contributed to an excellent experience.
- Identified and reported trends to enhance customer satisfaction and improve processes.
- Ensured timely, accurate, and compliant complaint reporting and investigations.
- Drafted, edited, reviewed, and proposed resolutions for written customer complaints.
Education
Diploma -
Miami Northwestern Senior High
01-2006
Skills
- Training Assistance
- Proficiency in Outlook, Word, Powerpoint, Excel and Teams
- Volunteer & Community Engagement, Event Planning & Coordination
- Vendor & Budget Management, Presentation & Facilitation Skills
- Data Reporting & Compliance
- MS Office Suite Power BI
- Customer service
- Positive attitude
- Time management
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Office administration
- Prioritizing work
Accomplishments
- 2024 GEM Mentorship Alumni
- 2023 Heart Walk Coach
- 2023 Employee Action Counsel Member
Timeline
Office Assistant I
Southern Company Gas- Atlanta Service Center
10.2023 - Current
Customer Verification/Correspondence
Southern Company Gas
12.2022 - 10.2023
Customer Service Representative
Southern Company Gas
03.2022 - 12.2022
Complaints Management Supervisor
Maxtouch Services
09.2018 - 03.2022
Diploma -
Miami Northwestern Senior High