Allison Brown
Marietta
Work Preference
Summary
Detail-oriented professional with a proven track record in delivering exceptional customer service and service in fast-paced environments. Recognizes and responds to guest needs with efficiency, ensuring a welcoming atmosphere and maintaining high standards.
Overview
6
6
years of professional experience
Work History
Chat/Email Support Representative
Appen USA
Remote
05.2026 - Current
- Assisted in troubleshooting technical issues, guiding customers through resolution processes.
- Resolved customer inquiries through live chat, ensuring timely and accurate information delivery.
- Utilized CRM software to document interactions and track customer issues effectively.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
Housekeeper
Fairfield Inn at Marriott
Marietta, OH
04.2026 - 05.2026
- Cleaned guest rooms and public areas to maintain high cleanliness standards.
- Responded to guest requests for additional services or assistance in a timely manner.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reported any maintenance issues or damage to supervisors immediately.
- Inspected guest rooms after cleaning to ensure they were presentable.
Crew Member
Chipotle
Marietta, Ohio
12.2025 - 03.2026
- Cooked the exact number of items ordered by each customer, working on several different orders simultaneously.
- Washed, cut, and prepared foods designated for cooking.
- Cleaned food preparation areas, cooking surfaces, and utensils.
Pricing Team Member
Target
New Albany, Ohio
12.2023 - 09.2024
- Communicated pricing changes effectively with other departments and stakeholders.
- Reviewed and updated pricing data to ensure accuracy of customer pricing information.
- Addressed pricing discrepancies by researching the original price and fixing inaccurate information.
- Completed price changes and maintained proper signage for product displays.
- Conducted price audit scans and documented results in software.
Deli/Curbside Team Member
Giant Eagle
New Albany, Ohio
04.2020 - 10.2023
- Fulfilled online grocery orders accurately and efficiently in a fast-paced environment.
- Communicated with customers regarding substitutions, out-of-stock items, and special requests.
- Loaded groceries into customers' vehicles promptly.
- Maintained a clean, organized, and followed company safety procedures.
Education
High School -
Westerville Central High School
Westerville, OH01-2018
Skills
- Attention to detail
- Organization
- Time management
- Customer Service
- Multitasking
- Communication
- Problem Solving
- Supplies Tracking
- Email etiquette
Links
www.linkedin.com/in/allison-brown-7a6ab41a5
Timeline
Chat/Email Support Representative
Appen USA
05.2026 - Current
Housekeeper
Fairfield Inn at Marriott
04.2026 - 05.2026
Crew Member
Chipotle
12.2025 - 03.2026
Pricing Team Member
Target
12.2023 - 09.2024
Deli/Curbside Team Member
Giant Eagle
04.2020 - 10.2023
High School -
Westerville Central High School