Allison Bruner
Lafayette,IN
Summary
Adept at driving operational excellence and enhancing client satisfaction, my tenure at Firehouse Subs showcased a robust blend of strong problem-solving abilities and advanced interpersonal skills. Achieved significant improvements in efficiency and service quality, underpinned by meticulous attention to detail and a dedicated team-player attitude.
Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients.
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Personal Administrative Assistant
Canada Cuts
03.2024 - Current
- Accounting
- Scheduling
- Technical Support
- Customer Outreach
- Tracking Inventory
- Cleaning and Organizing office space
General Manager
Firehouse Subs
11.2021 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Server
Ted's Montana Grill Inc.
04.2021 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Delivery Driver
Chick-fil-A
10.2020 - 03.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Shift Leader
Chick-fil-A
12.2018 - 10.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Relief Manager
Public Storage
03.2018 - 12.2018
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
- Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Implemented efficient inventory management strategies for optimal stock levels and minimized waste.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Provided constructive feedback to workers, which improved morale, and boosted efficiency.
- Maintained detailed records of inventory transactions to ensure accuracy in stock counts and prevent shrinkage losses.
- Ensured a clean and well-organized store environment for an improved shopping experience.
- Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
Assistant Manager
Firehouse Subs
03.2017 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
General Manager
Firehouse Subs
03.2015 - 02.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Associate of Arts - TV Production And Broadcasting
Jefferson State Community College
Birmingham, AL05.2011
High School Diploma -
Shades Valley High School
Irondale, AL05.2009
Skills
- Document Preparation
- File Management
- Calendar Management
- Proofreading
- Strong Work Ethic
- Meeting Coordination
- Customer Service
- Time Management
- Attention to Detail
- Multitasking and Organization
- Event planning experience
- Valid Driver's License
- Dedicated Team Player
- Clean Driving Record
- Commitment to quality and service
- Strong Problem Solver
- Advanced interpersonal skills
- Microsoft Office proficiency
- Professional and mature
- Client satisfaction
- Food Service Background
- Discretion and Confidentiality
- Advanced computer skills
- Meticulous attention to detail
Hula Hooping, Reading, Writing, Photography, Film
I like to stay active and challenge myself. Particularly I seek out activities that will increase my mental acuity.
Timeline
Personal Administrative Assistant
Canada Cuts
03.2024 - Current
General Manager
Firehouse Subs
11.2021 - 01.2023
Server
Ted's Montana Grill Inc.
04.2021 - 11.2021
Delivery Driver
Chick-fil-A
10.2020 - 03.2021
Shift Leader
Chick-fil-A
12.2018 - 10.2020
Relief Manager
Public Storage
03.2018 - 12.2018
Assistant Manager
Firehouse Subs
03.2017 - 12.2018
General Manager
Firehouse Subs
03.2015 - 02.2018
Associate of Arts - TV Production And Broadcasting
Jefferson State Community College
High School Diploma -
Shades Valley High School