Allison Buran
Ballardsville,KY
Summary
Proven track record in enhancing customer satisfaction and streamlining surgical procedures, evidenced by roles at ONE GI and Baptist Hospital East. Skilled in CRM software and critical thinking, I excel in high-pressure environments, significantly reducing surgery times and resolving customer concerns efficiently. I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. As a healthcare professional of over 12 years of experience in faced paced setting I am competent preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
12
12
years of professional experience
Work History
CSR
ONE GI
10.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Surgery Scheduler
Bennett and Bloom
02.2020 - 10.2023
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Educated patients about surgeries and provided treatment plan documentation.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Surgical Technologist / Medical Assistant
Dr. Radtke
02.2019 - 02.2020
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
Certified Surgical Technologist
Baptist Hospital East
08.2012 - 09.2019
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
- Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.
- Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.
- Reduced surgery time by effectively anticipating surgeon''s needs and providing timely assistance.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Ensured proper handling of specimens during surgeries, aiding in accurate diagnostic results for patients.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Mentored junior staff members on proper techniques and best practices within the field of surgical technology, promoting professional growth among peers.
- Performed accurate instrument counts, preventing potential surgical complications due to retained items.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
- Contributed to reduced infection rates by diligently practicing proper sterilization techniques for instruments and equipment.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
- Streamlined workflow by organizing instruments efficiently on the back table according to procedure requirements.
Education
Associate of Science - Surgical Technology
Brown Mackie College
Louisville, KY08.2012
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Critical Thinking
- Problem-solving abilities
- Professional telephone demeanor
- Conflict Resolution
- Microsoft Outlook
- Computer Proficiency
- Documentation
- Scheduling
- Data Entry
- Call Management
- Microsoft Excel
Timeline
CSR
ONE GI
10.2023 - Current
Surgery Scheduler
Bennett and Bloom
02.2020 - 10.2023
Surgical Technologist / Medical Assistant
Dr. Radtke
02.2019 - 02.2020
Certified Surgical Technologist
Baptist Hospital East
08.2012 - 09.2019
Associate of Science - Surgical Technology
Brown Mackie College
Similar Profiles
Mary PereiraMary Pereira
Medical Office Assistant at One GIMedical Office Assistant at One GI
Jannene Reibert RN, BSN, CDCESJannene Reibert RN, BSN, CDCES
Orientation, Training & LMS Manager at One GIOrientation, Training & LMS Manager at One GI
Stephanie LawsonStephanie Lawson
Infusion Coordinator at One GIInfusion Coordinator at One GI