Summary
Overview
Work History
Education
Skills
Timeline
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Allison Burleson

Denison,TX

Summary

Quick and eager learner. Organized. Dynamic and results-oriented professional. Adept in staff leadership and customer engagement. Excelled in enhancing customer satisfaction and streamlining operations, showcasing strong problem-solving and critical thinking skills. Demonstrated excellence in sales expertise and conflict resolution.

Overview

13
13
years of professional experience

Work History

Server / Manager

North Rig Grill
05.2023 - Current
  • Train servers on order management, food service quality and how to build rapport with guests
  • Handle guest complaints with positivity amd conflict resolution skills
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Monitored server performance and provided feedback to enhance server delivery.

Server / Bartender

Knife and Whisk Catering
05.2022 - Current
  • Demonstrated strong multitasking skills by managing front and back of house simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy events for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers and venues.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service depending on what each client needs.
  • Fast on my feet to problem solve.
  • Provided attentive service during high-volume periods of events without sacrificing attention to detail or guest rapport.

Hair Stylist

Self Employed
01.2012 - 06.2024
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Counted and documented opening and closing cash amounts daily.

Owner/Operator

Self Employed- Mama's Pizzeria
02.2017 - 06.2022
  • Managed day-to-day business operations
  • Provided effective customer service, addressing issues or questions promptly to keep customer satisfaction and repeat business high
  • Implemented specialized organization into office and storefront to optimize efficiency
  • Handled all daily money, paychecks, and taxes
  • Handled all employee training and managing
  • Increased customer satisfaction by providing high-quality services and timely communication, all with a personal touch
  • Maintained proper documentation and licensing requirements

Education

Associates -

Grayson County College
Denison, TX

Cosmetology -

Grayson County Cosmetology
Denison, TX

Skills

  • Organization
  • Customer Service
  • Customer Engagement
  • Small business operations
  • Staff Leadership
  • Sales expertise
  • Problem-Solving
  • Calm and Pleasant Demeanor
  • Anticipating Problems
  • Reliable and Responsible
  • Critical Thinking
  • Quality Assurance
  • Conflict Resolution
  • Collaboration and Teamwork

Timeline

Server / Manager

North Rig Grill
05.2023 - Current

Server / Bartender

Knife and Whisk Catering
05.2022 - Current

Owner/Operator

Self Employed- Mama's Pizzeria
02.2017 - 06.2022

Hair Stylist

Self Employed
01.2012 - 06.2024

Associates -

Grayson County College

Cosmetology -

Grayson County Cosmetology

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Allison Burleson