Allison Callahan
11408 182nd St ,OK
Summary
Proven track record of enhancing team performance and customer satisfaction at Walgreens, demonstrating exceptional problem-solving and interpersonal skills. Skilled in resource management and maintaining high safety standards, consistently achieving productivity goals. Renowned for dependability and a detail-oriented approach, significantly contributing to operational excellence.
Overview
20
20
years of professional experience
Work History
Construction Worker
A and S Construction
10.2023 - 01.2025
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Shift Lead
Walgreens
07.2011 - 10.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Cashier
CVS Pharmacy
01.2005 - 04.2006
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Pharmacy Tech
Homeland
11.2015 - 11.2016
- Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
N/a - Nursing
Occc
Oklahoma City, OKHigh School Diploma -
Mustang High School
Mustang, OK05.2006
Skills
- Problem-solving
- Attention to detail
- Team-oriented and dependable
- Resource management
- Time management
- Multitasking and organization
- Dependability and reliability
- Team player
Timeline
Construction Worker
A and S Construction
10.2023 - 01.2025
Pharmacy Tech
Homeland
11.2015 - 11.2016
Shift Lead
Walgreens
07.2011 - 10.2021
Cashier
CVS Pharmacy
01.2005 - 04.2006
N/a - Nursing
Occc
High School Diploma -
Mustang High School