Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Allison Carlton

Pinckney,Michigan

Summary

With excellent communication skills and a professional demeanor, this candidate brings a positive attitude to any team environment. They have a proven track record of resourcefulness and decisive problem-solving in high-stress and fast-paced work environments. As a highly organized self-motivator, they are dedicated to completing projects on time and within budget. They are a confident and versatile leader, skilled in creating and implementing processes, policies, and training that promote optimal efficiency and success for individuals or teams.

Overview

29
29
years of professional experience

Work History

General Store Manager

Party City
08.2021 - Current
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.

Assistant Account Manager

Motus Integrated
08.2015 - 05.2021
  • Lead person responsible for creation and implementation of process change within the Commercial Sales Department
  • Assist account managers and estimation in documentation of request for quotes, maintain current database for RFQ materials, collect relevant information from various departments and across several plants in order to fulfill fast and accurate turn around on all quotes
  • Prepare monthly internal review of current commercial accounts and future business opportunities for top management and CEO, assisting with forecasting, market analysis and capacity studies

Office Manager

Leon Automotive Interiors
04.2013 - 07.2015
  • Responsible for management of the Sales and Research Development Office and Prototype shop
  • Create all necessary systems of management and organization for accounting, purchasing, AP/AR, HR and Quality in our satellite office adhering to corporate standards
  • Created an office handbook detailing all proper process and procedure in these areas and daily responsibilities for the Office Manager
  • Create weekly and monthly reports to analyze data for supply management efficiency, program cost tracking and labor reports
  • Properly route agreements, contracts and invoices through the approval process and receive and screen a high volume of internal and external communications
  • Manage daily office operations and maintenance of equipment and building
  • Manage the reception area, schedule meetings and serve a central point of contact for all outside vendors
  • Responsible for all MRO purchasing, work requisitions and for creating a supply inventory for office and shop
  • Responsible for communication and organization of customer quality engineers, containment invoicing and tracking and maintaining a good professional relationship with all vendors

Head Bartender

Grizzly Peak Brewing Company
09.2001 - 05.2014
  • Responsible for product inventory, ordering, scheduling, employee training and performance and customer service
  • Collaborated with team members to develop recipes and menus to stimulate sales
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house and consistently obtained highest rating during corporate inspections
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
  • Received frequent customer compliments for going above and beyond normal duties
  • Communicated well and used strong interpersonal skills to establish positive, long-lasting relationships with guests and employees

Specialized Patient Instructor

University of Michigan
01.1998 - 03.2004
  • Responsible for teaching1st and2nd year medical students skills essential for providing premium health care
  • Skills included basic physical exam training, professional demeanor, verbal and non-verbal communication, interviewing and compassion

Childcare Director

Brighton Area Schools
08.1995 - 08.2001
  • Taught after-school and summer enrichment programs
  • Maintained accounts and billing and responsible for staff training and performance
  • Upheld all CPR and Michigan regulated certifications
  • Established positive relationships with students, parents, fellow teachers and school administrators
  • Collaborated with colleagues on developing new classroom projects and monthly themes and organized field trips
  • Set and communicated ground rules for the classroom based on respect and personal responsibility
  • Identified early signs of emotional, developmental and health problems in students and followed up with parents
  • Encouraged students to explore issues in their lives and in the world around them

Paraprofessional

Center for Occupational and Personalized Education, Inc
07.1999 - 06.2000
  • Created and implemented lesson plans in accordance with state curriculum and school-wide curriculum standards for at-risk youth
  • Observed student performance and assisted teaching staff with record keeping and individualized education program assessments
  • Taught students in various stages of cognitive, linguistic, social and emotional development and differentiated instruction according to student ability and skill level
  • Worked directly with students in their areas of study, facilitated resolution in any conflict situations and managed classrooms of8 to20 students during the absence of assigned teachers
  • Mentored and counseled students with adjustment and academic problems and implemented remedial programs for those requiring extra assistance

Education

Bachelor of Science - English Language and Literature

Eastern Michigan University, Ypsilanti, Michigan
01.2006

Associate of Science - General Studies

Washtenaw Community College, Ann Arbor, Michigan
01.1995

Skills

  • Proficient in Microsoft Office
  • Meticulous attention to detail
  • Strong organizational skills
  • Excellence in customer service and sales
  • Dedication to quality
  • Demonstrated retention of staff and customers
  • Strong interpersonal skills
  • Results-oriented
  • Self-directed
  • Market Analysis and Estimating experience
  • Forecasting
  • Invoicing and bookkeeping
  • AR/AP
  • Human Resources and company policy
  • ISO and OSHA requirements
  • Supply Management
  • Ford Supplier Capacity Certified
  • Data Coordination and Team Center
  • Proofreading and technical writing
  • Team leadership
  • Store operations
  • Customer relations
  • Training and mentoring
  • POS systems operations
  • Leadership development
  • Operations management
  • Inventory control
  • Process improvements
  • Performance analysis
  • Talent recruitment
  • Recruiting and hiring

Accomplishments

  • Increased office organization by developing more efficient filing system and customer database protocols. Planned and executed all aspects of a major office headquarter move. Coordinated all department functions for team of15+ employees. Developed and implemented office’s first employee manual outlining all proper business procedures and office policies. Created the detailed job description for the new position of Office Manager. Analyzed and organized data for several projects to maximize and increase efficiency of our office and production. Developed supply inventory system and reduced MRO supply cost by38% in last year.
  • Successfully planned and executed large scale special events and weekend education seminars. Completed Landmark Education Leadership Program and Curriculum for Living.
  • Created and implemented staff training manual. Increased product sales by17% and reduced liquor cost to1.5% under budget for one year. Reduction of staff turn-over to0% three years in a row. Earned a score of95%+ for corporate inspection5 years in a row.

Timeline

General Store Manager - Party City
08.2021 - Current
Assistant Account Manager - Motus Integrated
08.2015 - 05.2021
Office Manager - Leon Automotive Interiors
04.2013 - 07.2015
Head Bartender - Grizzly Peak Brewing Company
09.2001 - 05.2014
Paraprofessional - Center for Occupational and Personalized Education, Inc
07.1999 - 06.2000
Specialized Patient Instructor - University of Michigan
01.1998 - 03.2004
Childcare Director - Brighton Area Schools
08.1995 - 08.2001
Washtenaw Community College - Associate of Science, General Studies
Eastern Michigan University - Bachelor of Science, English Language and Literature

Similar Profiles

CREATE PROFILE
Allison Carlton