Allison Carper
Eureka,KS
Summary
Dynamic Service Advisor at Laird Noller Companies with a proven track record of enhancing customer satisfaction through strong communication and meticulous attention to detail. Skilled in utilizing Dealertrack for efficient repair order management while fostering empathetic client relationships. Adept at thriving in fast-paced environments, consistently exceeding service standards.
Overview
2026
2026
years of professional experience
Work History
Service Advisor
Laird Noller Companies
04.2024 - Current
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customer vehicles.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Ensured high-quality service by closely monitoring work progress and promptly addressing any issues or concerns.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast paced environment.
- Educated customers on proper vehicle maintenance.
- Create and close repair orders in Dealertrack and X-Time.
- RV/Commercial Body Shop Estimator
- Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pick up.
- Used CCC One and Adjustrite to create estimates and send estimates to insurance companies.
- Maintained contact with customers and insurance companies about vehicles that are brought in for repairs.
- Create and close repair order through Dealertrack.
- Prepare cost estimates for vehicle repairs and provide detailed documents for customer review.
- RV Sales Assistant
- Answer and transfer calls to RV Sales, Parts, or Service.
- Answer online customer inquires about RVs.
- Take pictures and videos of RVs inside and out, make listings on the Laird Noller RV website with the pictures and videos.
- Show customers RVs and answer basic questions when sales team is busy.
- Check out customers buying smaller parts in the RV showroom.
Greeter/Phone Operator
Cable Dahmer
10.2023 - 04.2024
- Quickly resolve guest issues or complaints.
- Handled customer inquiries, directing them to the right department or personnel for further assistance.
- Managed a multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Displayed friendly, outgoing, and energetic behavior to create a warm, fun atmosphere for guests.
- Acted as first point of contact for visiting customers.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
Administrative Assistant
Key Staffing
03.2023 - 08.2023
- Maintained communication with other supervisors through emails and phone calls.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for Human Resources.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Kansas Department of Revenue
Student Resident Assistant
University of Kansas
08.2022 - 01.2023
- Trained in conflict resolution.
- Primary resource for residents.
- Engaged and contributed to regular staff meetings, programs, meetings with supervisor, and trainings.
- Facilitated intentional interactions with residents regularly.
- Assessed and identified needs and concerns of residents through regular contact and communications; aided residents with personal, academic, health, and other needs.
- Responded to emergencies and crisis situations immediately, following appropriate protocol.
- Maintained sensitive student information at all times.
Tutor in Primary and High Schools
- Worked one-on-one with students, providing support and encouragement with homework, projects, test preparations, and other academic tasks as needed.
- Promoted student independence by guiding students as they refine their academic skills and by helping students learn how to learn.
Education
Asian Studies
University of Kansas
Lawrence, KS06-2023
Associate of Arts - Teaching
Wshburn University
Topeka, KS08-2021
Skills
- Comfort in learning and using computer programs
- Strong communication and people skills
- High attention to detail and strong organizational skills
- Ability to work in a fast-paced environment, independently, and with other team members
- Professional demeanor with excellent service skills
Timeline
Service Advisor
Laird Noller Companies
04.2024 - Current
Greeter/Phone Operator
Cable Dahmer
10.2023 - 04.2024
Administrative Assistant
Key Staffing
03.2023 - 08.2023
Student Resident Assistant
University of Kansas
08.2022 - 01.2023
Tutor in Primary and High Schools
Asian Studies
University of Kansas
Associate of Arts - Teaching
Wshburn University
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