Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Prepared bank deposits and handled business sales, returns, and transaction reports.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Owner
AAA Fish House
Saint Louis, MO.
10.2001 - 01.2024
Developed strong organizational and communication skills through coursework and volunteer activities.
Provided professional services and support in a dynamic work environment.
Proven ability to develop and implement creative solutions to complex problems.
Proved successful working within tight deadlines and a fast-paced environment.
Worked well in a team setting, providing support and guidance.
Excellent communication skills, both verbal and written.
Exercised leadership capabilities by successfully motivating and inspiring others.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Self-motivated, with a strong sense of personal responsibility.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Education
High School Diploma -
Sumner High School
St Louis, MO
09.1983 - 06.1987
Skills
Outbound Calling
Appointment Confirmation
Office Supplies and Inventory
Investigate Complaints
Patient Care and Monitoring
Strategic Networking
Multitasking Abilities
Explaining Patient Benefits
Medical Filing
Organizational Skills
Patient Assessments
Insurance Verification
Administrative Supervision
Multi-Line Telephone Systems
Critical Thinking Skills
Summary
Energetic Patient Care Coordinator, dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Accountant- Payroll & Billing Specialist at A Caring Healthcare, & Quality Home Healthcare AgeAccountant- Payroll & Billing Specialist at A Caring Healthcare, & Quality Home Healthcare Age