Allison Carver
Beaverton,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Hostess
Margarita Factory
11.2023 - 08.2024
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Planned the restaurant guest intake for the night, taking into account reservations, accommodating walk-ins, managing wait times, and ensuring quality table setting before guests arrival.
Server
Margarita Factory
11.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Barista
Haven Coffee Co.
11.2021 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Retail Sales Associate
Goodwill Industries Of The Columbia Willamette
03.2021 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
Associate of Arts - Oregon Transfer
Portland Community College
Portland, OR06.2022
High School Diploma -
Summit Online Learning Charter
Estacada06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- High-volume dining
- Order Accuracy
- Multitasking proficiency
- Product Upselling
Certification
- Current OLCC License
- Current Food Handler's
Languages
Spanish
Limited Working
References
Chelsea Madrigal
Manager at Margarita Factory Beaverton
503-960-2750
Nate Bennett
Owner of Haven Coffee Co.
503-548-8625
Timeline
Lead Hostess
Margarita Factory
11.2023 - 08.2024
Server
Margarita Factory
11.2023 - 08.2024
Barista
Haven Coffee Co.
11.2021 - 05.2024
Retail Sales Associate
Goodwill Industries Of The Columbia Willamette
03.2021 - 08.2021
Associate of Arts - Oregon Transfer
Portland Community College
High School Diploma -
Summit Online Learning Charter
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