Allison Cerna
Temecula,CA
Summary
Determined Esthetics Student with professional and well-mannered demeanor. Excellent interpersonal and organizational abilities. Trained in Advance Aesthetics.
Overview
3
3
years of professional experience
Work History
Student Esthetician
Bellus Academy
Poway, CA
07.2021 - 02.2022
- Performed facial extractions for blackhead removals.
- Removed hair through exfoliation and waxing.
- Performed facials and other treatments such as Chemical peels and CBD treatments.
- Maintained esthetics inventory and supplies for business.
- Consistently received positive performance reviews from guests.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.,
Shift Supervisor
CVS Pharmacy
Oceanside , CA
06.2020 - 12.2021
- Completed store opening and closing procedures and balanced tills.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Helped store management meet standards of service and quality in daily operations.
- Regulated pricing, inventory count and supply during shift hours.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety and loss prevention strategies during shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Front Help/ Crew Member
Panda Express
Jacksonville , FL
01.2020 - 06.2020
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Assisted guests with product knowledge and promotional information upon request.
- Documented customer orders and conveyed special requests to kitchen staff.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Sales Associate
Forever 21
Jacksonville , FL
10.2019 - 01.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared large cash deposits with zero discrepancies.
- Achieved perfect attendance and on-time record.
Education
Associate of Arts - Clinical Psychology
Florida State College At Jacksonville
Jacksonville, FLAdvanced Esthetics - 900hrs - Aesthetician
Bellus Academy
Poway, CA02.2022
Skills
- Chemical peels
- Facial treatment/ massages
- Brow design/ waxing
- Microdermabrasion, High frequency, LED, Galvanic, Oxygen (Perfecto O2) machine treatments/experience
- Aromatherapy experience
- Knowledge of body scrubs
- Scalp Massage
- Customer consultation
- Creativity and Originality
- Flexible and Adaptable
- Excellent Team Player
- Strong Communication
- Conflict resolution techniques
Timeline
Student Esthetician
Bellus Academy
07.2021 - 02.2022
Shift Supervisor
CVS Pharmacy
06.2020 - 12.2021
Front Help/ Crew Member
Panda Express
01.2020 - 06.2020
Sales Associate
Forever 21
10.2019 - 01.2020
Associate of Arts - Clinical Psychology
Florida State College At Jacksonville
Advanced Esthetics - 900hrs - Aesthetician
Bellus Academy