Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Allison Chow

Sylmar

Summary

Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

11
11
years of professional experience

Work History

Warehouse Clerk

Cal Cartage
08.2024 - 05.2025
  • Simplified shipping and receiving processes for improved workflow.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Checked packages and merchandise for damage and notified vendors.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Conducted customer service to those who needed assistance with knowledge in the operations.

Assistant Manager

XPDEL
11.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Lead Warehouse Associate

Cadinal Health
11.2021 - 11.2023
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.

Lead Warehouse Associate

Perch
06.2020 - 11.2021
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
  • Successfully managed day-to-day operations consisting of 20 warehouse team members
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Insurance Agent

Transamerica Life Insurance Company
05.2019 - 05.2020
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Obtained underwriting approval by completing application for coverage.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.

Right-of-Way Property Management Student Assistant

Caltrans (California Department of Transportation)
09.2016 - 01.2019
  • Monitor property management email account and customer service line
  • Contact vendors immediately and communicate with tenants in a timely manner
  • Handle tenants' complaints, maintenance issues, and accounting concerns
  • Receive and prepare invoices for payment
  • Daily contact with HQ accounting to ensure invoices are being processed timely.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Performed data entry and database management to accurately record information and protect data from unauthorized access.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
  • Provided clerical support, addressing routine, and special requirements.
  • Created and formatted documents to keep projects professional and well-presented to communicate intended message clearly.
  • Assisted with research projects to provide accurate and relevant information to support decision-making.

Administrative Assistant

Los Angeles County Office of Education N. Hollywood Job Club
07.2014 - 01.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Set up appointments for Job Developer
  • Find jobs for job seekers through job boards, direct employer contact, and job fairs.
  • Provide excellent customer service and information
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Education

Family & Consumer Science, BS -

California State University, Northridge
05.2019

Skills

  • Inventory Tracking
  • Warehouse Logistics
  • Loading and Unloading
  • Storage Organization
  • Supply Ordering
  • Cycle Counting
  • Shipping and Receiving
  • Operations Support
  • Shipment Palletization
  • Order Fulfillment
  • Warehouse Organization
  • Material Safety Data Sheets
  • Customer service and satisfaction
  • Adaptability and flexibility
  • Team motivation
  • Conflict resolution
  • Multitasking and organization
  • Time management
  • Staff supervision
  • Orientation and training
  • Verbal and written communication
  • Orientating and training

Languages

Spanish
Native or Bilingual

Timeline

Warehouse Clerk

Cal Cartage
08.2024 - 05.2025

Assistant Manager

XPDEL
11.2023 - Current

Lead Warehouse Associate

Cadinal Health
11.2021 - 11.2023

Lead Warehouse Associate

Perch
06.2020 - 11.2021

Insurance Agent

Transamerica Life Insurance Company
05.2019 - 05.2020

Right-of-Way Property Management Student Assistant

Caltrans (California Department of Transportation)
09.2016 - 01.2019

Administrative Assistant

Los Angeles County Office of Education N. Hollywood Job Club
07.2014 - 01.2015

Family & Consumer Science, BS -

California State University, Northridge

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Allison Chow