Summary
Overview
Work History
Skills
Timeline
Server

Allison Ciarelli

Huntington Beach,CA

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction at Captain Jack's through exceptional service and strong work ethic. Skilled in guest engagement and POS system management, significantly improving service efficiency and repeat clientele. Demonstrates hospitality service expertise and memory retention, ensuring personalized guest experiences.

Overview

25
25
years of professional experience

Work History

Server

Captain Jack's
07.2005 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Cocktail Server

Captain Jack's
01.2003 - 11.2005
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.

Server

Glas Kat
01.2000 - 06.2002
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention

Timeline

Server

Captain Jack's
07.2005 - Current

Cocktail Server

Captain Jack's
01.2003 - 11.2005

Server

Glas Kat
01.2000 - 06.2002

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Allison Ciarelli