Allison Collantes
San Diego,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Director of Revenue Management
Hotel Republic San Diego, Autograph Collection
San Diego, CA
11.2022 - Current
- Routinely updated and managed selling strategies on available distribution channels and reservation sources (onsite, third-party reservation providers, websites, GDS, etc.)
- Maximized RevPAR by analyzing and forecasting demand and applying effective and appropriate selling strategies, oversell strategies, and market mix
- Teamed with General Manager and Director of Sales to develop strategies to increase revenue of rooms and food and beverage
- Conducted routine competitor prices analyses to ensure proper rate positioning and product offering
- Made pricing decisions for transient, group, and wholesale segments; managed revenue management reporting
- Analyzed competitive market conditions, customer behavior, and price elasticity of products and services.
- Conducted regular meetings with department heads to review business objectives.
- Managed the forecasting process in order to set appropriate goals for maximum profitability.
- Implemented strategic initiatives designed to increase revenue through optimization techniques such as yield management or dynamic pricing.
- Provided guidance on best practices in revenue management processes to staff members within the organization.
- Monitored industry trends and developments related to Revenue Management systems and software solutions.
- Established policies and procedures related to revenue management operations.
- Reviewed financial reports regularly in order to identify areas of opportunity or risk.
- Participated in monthly meetings with other department heads in order to discuss operational challenges or successes.
- Analyzed competitors and market trends to facilitate business growth.
Director of Revenue/Controller
Doubletree San Diego-Hotel Circle
San Diego, CA
04.2018 - 11.2022
- Collaborated with the Corporate Office on month end closing (P/L, G/L, Aging reports, and invoicing) Facilitated weekly Revenue Strategy meetings and implemented effective pricing and promotional strategies, maximizing revenues Collaborated and executed annual total hotel budget, marketing plan, and STR analysis
- Executed all pricing decisions for transient, group, and wholesale markets
- Facilitating revenue system conversion, GRO Facilitating room type change.
- Analyzed market trends to identify potential opportunities for increasing revenue.
- Developed and implemented strategies for increasing revenue growth.
- Established pricing policies and procedures to ensure optimal profitability.
- Created monthly financial reports on sales, budgeting, forecasting, and expenses.
- Oversaw operations of the accounting department to ensure accurate billing processes.
- Prepared budgets, forecasts, and long-term plans related to revenue management.
- Conducted regular meetings with team members to review goals, objectives, and progress.
- Provided guidance and support to the sales team in meeting their quotas.
- Evaluated current processes and identified areas for improvement within the organization.
- Collaborated with senior leadership on strategic initiatives that impacted overall revenues.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Assistant General Manager
Grande Colonial La Jolla
La Jolla, CA
04.2017 - 10.2017
- Ensured hotel operations followed company quality standards to reach operational budgets and quality goals
- Maximized revenue by management of selling strategies on distribution channels
- Oversaw and facilitated retraining of property’s Navis reservation system with effective sales strategies to reach yearly conversion goals and increase overall reservation sales
- Collaborated with General Manager and Director of Sales to maximize RevPAR, ADR, and group and transient occupancy
- Led weekly revenue strategy meeting, implementing effective promotions and rate pricing to maximize revenues and gain market share
- Executed month end reconciliations, reviewed profit and loss statements, ensured expenses were aligned with forecast and budget goals
- Direct report for Front Office, Engineering, Housekeeping, and Food and Beverage departments
Director of Revenue Management
Loews Coronado Bay Resort
Coronado, CA
08.2016 - 02.2017
- Routinely updated and managed selling strategies on available distribution channels and reservation sources (onsite, third-party reservation providers, websites, GDS, etc.)
- Maximized RevPAR by analyzing forecasting demand and applied effective selling strategies, oversell strategies, and market mix
- Teamed with General Manager and Director of Sales to implement corporate revenue programs, new initiatives, to grow and maximize rooms revenue
- Conducted routine competitor prices analyses to ensure proper rate positioning and product offering
- Supported all pricing decisions for transient, group, and wholesale segments
- Contributed to financial success of the hotel via direct support to annual budgeting and sales and marketing plan process, including displacement budget for property façade renovation
Revenue Manager
Paradise Point Resort and Spa
San Diego, CA
04.2016 - 08.2016
- Led property’s PMS conversion from SMS to Opera successfully
- Operated as sole on-property liaison; reported directly to Chicago-based Director of Revenue Mgmt
- Routinely updated and managed selling strategies on available distribution channels and reservation sources (onsite, third-party reservation providers, websites, GDS, etc.)
- Collaborated with Director of Revenue to implement hotel’s corporate programs and initiatives
- Conducted routine competitor prices analyses to ensure proper rate positioning and product offering
- Supported all pricing decisions for transient, group, and wholesale segments
Revenue Manager / Area Revenue Manager
Hotel La Jolla, A Kimpton Hotel / Shorebreak Hotel
La Jolla, CA
11.2013 - 04.2016
- Routinely updated and managed selling strategies on available distribution channels and reservation sources (onsite, third-party reservation providers, websites, GDS, etc.)
- Maximized RevPAR by analyzing forecasting demand and applied effective selling strategies, oversell strategies, and market mix
- Collaborated with Area Director of Revenue Management, General Manager, and Director of Sales to implement corporate revenue programs, new initiatives, to grow and maximize rooms revenue
- Conducted routine competitor prices analyses to ensure proper rate positioning and product offering
- Supported all pricing decisions for transient, group, and wholesale segments
- Facilitated daily/weekly Sales and Revenue Strategy meetings implementing effective pricing and promotions maximizing revenues
- Contributed to financial success of the hotel via direct support to annual budgeting and sales and marketing plan process
- Produced, distributed, and presented daily/weekly/monthly revenue management reports to property and regional team
- Maintained historical statistical data from distribution channels in all market segments for use in future analysis
Area Revenue & Reservations Analyst
Hotel Solamar, A Kimpton Hotel
San Diego, CA
09.2011 - 11.2013
- Supported Area Dir of Revenue in yield management and rate changes as business needs dictated
- Created weekly revenue reports: pace charts, 10-day forecasts, monthly rate code production, STAR Data input, Travel Agent Commissions, and daily pickup reports
- Performed additional duties of Group Rooms Coordinator for the Hotel La Jolla and Hotel Solamar; ensured all group rates, codes, room blocks, rooming lists, VIPs, and billing was accurate
- Collaborated with Front Office Team to ensure guests’ experiences exceeded expectations
Reservations Manager
Ivy Hotel / Andaz San Diego
San Diego, CA
03.2007 - 03.2011
- Directly involved in opening of 159-room hotel on May 15, 2007
- Supported installation of new property management computer system, training incoming staff, determining room rates, developing and implementing Ivy Hotel operating standards
- Managed staff scheduling and payroll for 5 employees and provided daily pick up and weekly pace reports to management, including weekly 11-day forecast and VIP reports
- Supported Director of Revenue in yield management and rate changes according to business needs
- Performed additional duties of Group Rooms Coordinator: ensured group rates, codes, room blocks, rooming lists, VIPs, and routing were accurate and up to date
- Trained, coached, and developed Guest Service Agents according to ASPIRE standards
- Produced all call conversion reports with Director of Revenue
- Provided key support to conversion of Ivy Hotel to the Andaz San Diego
- Supported transition of 159-room property to new standards of Andaz and corporate parent Hyatt Hotels & Resorts, including new reservation and property management systems, staff training, and manual transfer of reservations between systems
- Anticipated guests’ expectations and experiences by utilizing guest profiles and preferences
- Executed additional duties of Group Rooms Coordinator: ensured group rates, codes, room blocks, rooming lists, VIPs, and routing were accurate and up to date
Education
Bachelor of Arts, International Studies with Asian Emphasis -
Pepperdine University
Skills
- Proficient in Japanese
- Proficient in Microsoft Word, Excel, Outlook, Power Point, IDeaS RMS, SynXis CRS, Delphi, Opera PMS, Epitome PMS, Visual One PMS, Duetto RMS, Navis, OnQ PMS, GRO, Marsha, One Yield, FSPMS
- Over 20 years of superior customer service for multiple luxury properties
- Service Oriented
- Staff Recruitment and Hiring
- Strategy Development
- Critical Thinking
- Operational Reporting
- Compliance Assessment
- Proactive and Focused
- Customer Service
- Business Relationship Management
- Decision-Making
- Prioritizing and Planning
- Team Building Leadership
- Data Analysis
- Relationship Building
- Sales Support
- Willing to Learn
- Attention to Detail
- Financial Administration
- Financial Reporting
- Staff Management
- Relationship Building and Management
- Budget Forecasting
- Staff Training
- Excels in Team Leadership
- Budget Planning
- Word Processing
- Revenue Generation
References
References available upon request.
Timeline
Director of Revenue Management
Hotel Republic San Diego, Autograph Collection
11.2022 - Current
Director of Revenue/Controller
Doubletree San Diego-Hotel Circle
04.2018 - 11.2022
Assistant General Manager
Grande Colonial La Jolla
04.2017 - 10.2017
Director of Revenue Management
Loews Coronado Bay Resort
08.2016 - 02.2017
Revenue Manager
Paradise Point Resort and Spa
04.2016 - 08.2016
Revenue Manager / Area Revenue Manager
Hotel La Jolla, A Kimpton Hotel / Shorebreak Hotel
11.2013 - 04.2016
Area Revenue & Reservations Analyst
Hotel Solamar, A Kimpton Hotel
09.2011 - 11.2013
Reservations Manager
Ivy Hotel / Andaz San Diego
03.2007 - 03.2011
Bachelor of Arts, International Studies with Asian Emphasis -
Pepperdine University
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