Allison Copas
Cincinnati,OH
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and multitasking abilities at Hooters to significantly enhance guest satisfaction and service efficiency. My expertise in cash handling and commitment to teamwork resulted in consistently meeting performance goals, showcasing my adaptability and keen attention to detail.
Overview
4
4
years of professional experience
Work History
Server
Hooters
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Cashier
LaRosa's Pizzeria
01.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
West Clermont High School
Cincinnati, OH05.2022
Skills
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Patience and Empathy
- Safety understanding
- Observation and Assessment
- Behavior management techniques
- Stress Tolerance
- Critical Thinking
- Adaptability and Flexibility
- Teamwork and Collaboration
- Time Management
- Multitasking
- Problem-solving abilities
- Excellent Communication
- Creative Thinking
- Decision-Making
- Strong Work Ethic
Timeline
Server
Hooters
08.2022 - Current
Cashier
LaRosa's Pizzeria
01.2021 - 10.2021
High School Diploma -
West Clermont High School
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