Allison Coss
Eau Claire,WI
Summary
State certified nursing assistant (CNA) bringing experience in healthcare settings ranging from assisted to hospice care. Observant and reliable with a high level of compassion in tasks taken up. Flexible with hours and quick to pick up new tasks resulting in efficient skill building. Persistence to complete a task to the best it can be. Willing to travel within reason with previous experience commuting to work as a college student!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant (CNA)
Monroe Manor
03.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.Followed directions of licensed nurses to administer medications and treatments.
Cashier/Supervisor
Dair Queen
07.2019 - 03.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored areas for security issues and safety hazards.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Mentored team members to enhance professional development and accountability in workplace.
Activity Assistant
Barron Care And Rehab
07.2018 - 08.2019
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Maintained master calendar and relevant records.
Education
Bachelor of Arts - Psychology
University Wisconsin Eau Claire
Eau Claire, WI03.2026
High School Diploma -
Barron High School
Barron, WI05.2022
Skills
- Performing Patient Intakes
- Management of Personnel Resources
- Palliative Care
- Medical Procedures Understanding
- Admitting Support
- Critical Thinking
- Charting Expertise
- Family Support and Assistance
- Documenting Behaviors
- Time Management
- Calm Under Stress
- Wound Care
- Active Listening
- Compassionate Caregiver
- Bed Transfers
- Recording Vital Signs
- Instructing
- Disability Care
Languages
American Sign Language
Limited Working
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Certified Nursing Assistant (CNA)
Monroe Manor
03.2021 - Current
Cashier/Supervisor
Dair Queen
07.2019 - 03.2021
Activity Assistant
Barron Care And Rehab
07.2018 - 08.2019
Bachelor of Arts - Psychology
University Wisconsin Eau Claire
High School Diploma -
Barron High School
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