Summary
Overview
Work History
Education
Skills
Additional Information
Technical Skills Core Compentencies
Certifications Licensures
Timeline
Generic

Allison Cowhig

Charleston,WV

Summary

Demonstrated ability to quickly learn and apply new skills and procedures. Consider myself to be a natural leader, flexible, innovative and self-disciplined. Strong background in Management and Customer Service. Highly organized, efficient and communicative Liaison with strong background coordinating business operations with development team. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.

Overview

12
12
years of professional experience

Work History

Product/Operational Process Liaison

Syngin Technology
01.2024 - Current
  • Optimized product performance with data-driven analysis and continuous improvement initiatives.
  • Enhanced product development processes by streamlining workflows and improving communication between departments.
  • Increased customer satisfaction with product quality by implementing rigorous testing protocols and addressing issues promptly.
  • Developed long-term product roadmaps, aligning business objectives with customer needs and market trends.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
  • Collaborated closely with department heads to identify opportunities for process improvement initiatives.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Support Manager

Syngin Technology
01.2023 - 01.2024
  • Enhanced customer satisfaction by developing and implementing effective support policies and procedures.
  • Streamlined the customer support process for faster resolution times and improved customer experience.
  • Improved team productivity by identifying inefficiencies in workflows and implementing corrective actions.
  • Reduced response time to customer inquiries, ensuring timely assistance with their concerns.
  • Collaborated with other departments such as marketing or product development teams striving towards consistent messaging across all platforms.
  • Led efforts in revising internal documentation procedures which resulted in more accurate records of client interactions.
  • Used data-driven insights to identify areas of opportunity, leading to more effective support strategies and ultimately boosting overall performance.
  • Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
  • Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
  • Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Customer Service Manager

Syngin Technology
05.2018 - 01.2023
  • Mentored new hires through onboarding processes, setting clear expectations for their role as Customer Support Managers within the organization.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.

Medical Coder

Access Healthcare
01.2016 - 05.2018
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
  • Streamlined the billing process for faster reimbursement by submitting accurate and timely insurance claims.
  • Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
  • Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
  • Supported the implementation of electronic health record systems, simplifying the coding process.
  • Safeguarded against fraud risk through vigilant monitoring of suspicious billing patterns or activities.

Personal Assistant

Private Care
01.2012 - 01.2014
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
  • Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
  • Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.

Education

Medical Professional Medical Coding -

ATA Career Central
Spring Hill, FL

Skills

  • Technical knowledge
  • Representative experience
  • Interpersonal abilities
  • Solutions Development
  • Project Planning
  • Multidisciplinary Collaboration
  • Cross-functional communications
  • Policies and procedures implementation
  • Team Collaboration
  • Adaptability
  • Analytical Skills

Additional Information

10 years of commended performance in key customer service and support roles, Running errands, appointment transportation, housekeeping, laundry, grooming, bathing, Answered multiline phone systems, screened and forwarded calls, including voicemail, Expert in customer care/ communications, problem solving, relationship building and user training and support, Proficient in Microsoft Office, Excellent verbal and written communication skills, Assisted management with scheduling and training new associates, Coordinated incoming business correspondence and distribution

Technical Skills Core Compentencies

  • Customer Service
  • Medical Coding / Terminology
  • MRA Auditing
  • HEDIS and Quality Star Measurements
  • Medicare
  • Microsoft Office Suite
  • Strategic Planning
  • Conflict Resolution
  • Leadership
  • Training Delivery & Learning Facilitation

Certifications Licensures

AAPC Certified Professional Coder (CPC-A) ICD-10-CM, 01448612

Timeline

Product/Operational Process Liaison

Syngin Technology
01.2024 - Current

Customer Support Manager

Syngin Technology
01.2023 - 01.2024

Customer Service Manager

Syngin Technology
05.2018 - 01.2023

Medical Coder

Access Healthcare
01.2016 - 05.2018

Personal Assistant

Private Care
01.2012 - 01.2014

Medical Professional Medical Coding -

ATA Career Central

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Allison Cowhig