Allison Crawford
Conroe,TX
Summary
As a proactive and creative individual, I possess a solid academic drive and have a keen interest in human resources, especially in areas such as planning, conflict resolution, and societal dynamics, to further develop my expertise in HR. While at The University of Phoenix, I showcased my leadership skills as the group leader for a significant HR project. Under the guidance of the HR director, I led an initiative to re-evaluate the existing performance appraisal process and associated expectations. This involved dividing the HR department into smaller groups, each responsible for researching and proposing an improved performance appraisal process for review by the HR director and the company.
Overview
4
4
years of professional experience
Work History
Patient Access Center Representative -Remote
Houston Methodist
04.2024 - Current
- Proficiency in speaking, reading, and writing the English language
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Effectively communicating with patients, physicians, family members, and colleagues in a manner that aligns with a customer service orientation and positive language
- Managing exposure to confidential or sensitive information in a professional setting effectively
- Consistently maintains a professional demeanor
- Capable of adjusting to change with ease and without reluctance
Neurology Patient Service Representative
Houston Methodist
11.2022 - 04.2024
- Took the initiative in leading discussions and coordinating tasks during departmental team meetings.
- Actively identified and communicated potential areas for improvement and change.
- Engaged in collaborative efforts with both colleagues and management
- Experience in training new employees according to department protocol
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Radiology Patient Access Representative
Medical Clinic of Houston
11.2021 - 11.2022
- Managed insurance verifications, authorizations, and eligibility checks, ensuring accurate processing of medical necessity under Availity and ESyntaxis platforms.
- Administered patient account procedures, including payment collections and financial discharge documentation, while strictly adhering to HIPAA regulations
- Responsible for answering various customer phone calls, identifying patient grievances, and escalating appropriately while providing excellent customer service and handling all inquiries promptly and professionally
- Responsible for all daily productivity reporting requirements.
Patient Billing Representative
Texas Oncology
03.2021 - 10.2021
- Managed patient accounts by establishing payment plans, verifying insurance eligibility, ensuring timely revenue collection, and maintaining financial stability.
- Conducted comprehensive evaluations of provider charges and patient information to uphold billing accuracy and compliance with healthcare regulations.
- Maintained compliance with federal, state, and local regulations governing patient billing practices to avoid fines or audits.
- Strengthened internal controls within the department by regularly auditing records for accuracy and completeness.
- Enhanced customer satisfaction with prompt resolution of billing disputes, addressing concerns professionally and empathetically.
Patient Access Representative
Go Imaging
06.2020 - 01.2021
- Posted payments and issued receipts, maintaining accurate financial records within the computer system.
- Facilitated insurance verification and prior authorization processes, contributing to the clinic's financial integrity and high standard of customer service.
- Explained the patient’s imaging procedure and prepping instructions before the appointment
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Education
Bachelor of Science in Healthcare Administration -
University of Phoenix
Phoenix, AZ07.2024
Skills
- Customer Service
- Adaptability
- Training & Development
- Patient Satisfaction
- Influence
- Problem-Solving & Critical Thinking
- Multitasking
- Conflict Resolution
- Flexibility
- Teamwork
- Organization
- Empathy
- Emotional Intelligence
- Administration
- Confidentiality
- Microsoft 365
- Attention to detail
- Goal-oriented mindset
- Customer Support
- Customer Relations
- Data entry proficiency
Organizations
- Houston Methodist Mentee Program
- SHRM Student
Timeline
Patient Access Center Representative -Remote
Houston Methodist
04.2024 - Current
Neurology Patient Service Representative
Houston Methodist
11.2022 - 04.2024
Radiology Patient Access Representative
Medical Clinic of Houston
11.2021 - 11.2022
Patient Billing Representative
Texas Oncology
03.2021 - 10.2021
Patient Access Representative
Go Imaging
06.2020 - 01.2021
Bachelor of Science in Healthcare Administration -
University of Phoenix
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