Allison Criswell
Roswell,GA
Summary
OBJECTIVES Competent Hospitality professional well-versed in Hospitality procedures and standards. Skilled in efficiently addressing customer responses, documentation and bills to manage smooth daily operations. Top-notch relationship-building and communication skilled gained during 20 plus years of related experience. Veteran administrative professional with excellent financial acumen, interpersonal strengths and oral and written communication skills. Complete fast closings with no errors by applying strong multitasking, prioritization and organizational abilities. Focused on improving processes to more effectively help customers and meet business needs.
Overview
34
34
years of professional experience
Work History
Post Closer
The Webster Firm
Duluth, GA
08.2020 - 05.2022
- Performed post-closing checks of mortgage loan documentation.
- Managed loan packages and prepared closing instructions for staff.
- Completed transaction documents such as buyer, seller and HUD paperwork.
- Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
- Disbursed funds, cut checks and mailed out documents.
- Worked with third-party vendors to address and clear loan closing requirements.
- Examined and verified information in loan application and closing documents.
- Answered questions and advised customers regarding loans and transactions.
- Accepted payment on accounts.
Patient Care Coordinator
Beltone Hearing Care Center
Sun City, Arizona
01.2012 - 07.2013
- Worked closely with all patients to maintain all their needs
- Handled all scheduling, insurance verification, billing and accounts receivable
- Sales of all accessories
- Maintained patient medical records
- Cleaned and repaired hearing aid units for patients
- Helped patients on what accessories would work for them
Medical Front Office Receptionist
Atlanta Heart and Vascular
Cumming, Georgia
02.2009 - 12.2012
- Scheduling all appointments ,insurance eligibility and verification, billing and accounts receivable
- Meeting and Greeting all patients
- Creating and maintaining all patient files and medical history
- Updating patient's vitals and prescriptions
- Handling patient referrals
Medical Front Office Receptionist
Crabapple Animal Hospital
Alpharetta, GA
03.1990 - 04.1997
- All patient scheduling, billing, and accounts receivable
- Check in and check out all patients
- Maintained and updated all patient files
- Assisted doctors with patients in visits and surgery
- Blood and lab work
- Patient prescription maintenance
- Kept track of daily sales and ordering of supplies
Front Office Coordinator
Robb Family ENT
Alpharetta, GA
02.2020 - 12.2020
- Maintained general office organization and cleanliness.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Responded to messages and emails to the office and transferred correspondence.
- Performed administrative support tasks, completing duties within required timeframes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
Patient Care Representative
Eye Consultants of Atlanta
Atlanta , GA
12.2023 - Current
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Assisted in resolving billing issues and insurance disputes.
- Managed patient inquiries, concerns, and complaints with empathy.
- Educated patients about healthcare resources and options available.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Handled special requests from patients while maintaining confidentiality.
- Trained new Patient Representatives on best practices and protocols.
- Provided emotional support to patients and families during hospitalization.
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Education
Bachelor of Health Science - Ultraound Tech / Medical Assistant
Gwinnett College - Sandy Springs
Atlanta, GASkills
- Customer Relations
- Task Prioritization
- Communication Skills
- Patient Scheduling
- Goal Attainment
- Records Maintenance
- Insurance Billing
- Detail Oriented
- Report Preparation
- Problem Solving
- Information Verification
- Closing Documentation
- Employment Verification
- Microsoft Office
- Customer Service
- Loan Records Filing and Maintenance
- Problem-Solving
- Insurance Forms
- Funds Disbursement Application
- Personal Data Collection
- Mortgage Closing Scheduling
- Loan Disbursement
- Deposit and Payment Collection
Timeline
Patient Care Representative
Eye Consultants of Atlanta
12.2023 - Current
Post Closer
The Webster Firm
08.2020 - 05.2022
Front Office Coordinator
Robb Family ENT
02.2020 - 12.2020
Patient Care Coordinator
Beltone Hearing Care Center
01.2012 - 07.2013
Medical Front Office Receptionist
Atlanta Heart and Vascular
02.2009 - 12.2012
Medical Front Office Receptionist
Crabapple Animal Hospital
03.1990 - 04.1997
Bachelor of Health Science - Ultraound Tech / Medical Assistant
Gwinnett College - Sandy Springs