Allison Crouder
Littleton,CO
Summary
Considered to be a highly productive customer-oriented, strategic-thinker with several years of experience in building relationships, cultivating partnerships, retaining and maintaining diverse accounts, gaining customer satisfaction and growing profit margins through establishing trust. Highly caring and engaged professional known for exceeding expectations.
Most recent accomplishments; 2022:
- Increased retention renewals from 24% to 57% while managing 250/500 of the business accounts.
- Acquired 58% of all sponsorships for Premier Events
- Closed 60% of new cumulative sales accounts.
- Re-engaged and renewed many 120+ day overdue accounts.
- Sold 103 of 174 new accounts.
2023, managed 260/625 accounts and added another sales team member.
- Acquired 60% of all sponsorships for premier events despite fewer accounts and additional team member.
- Closed 57% of all new accounts month over month.
- Sold 81 of 142 new cumulative team accounts.
2024, manage 275/650 accounts with three team members.
- Economic Forecast Breakfast sold $16,000 of $18,000 in sponsorships.
- Business Awards sold $11,500 of $16,500 in sponsorships.
- The Tank (for nonprofits) sold presenting sponsor, and event sponsors with no other team sales yet totaling $6,500.
I have a high commitment to customer satisfaction. My philosophy is that relationship building and conscientious care for their business produces a positive result for the client, the business I represent and trust yielding productivity. I thrive working independently, flourish when entrusted and motivated when supported in a constructive and respectful fashion. Customer trust and working with a cohesive team are very important to me.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Member Engagement and Business Development
South Metro Denver Chamber
Centennial, CO
11.2021 - Current
- Maintained accurate records of all interactions with customers including call logs, emails, text into CRM: ATLAS/Personify.
- Worked closely with team members in sales, marketing, support specialist and IT in order to ensure an excellent onboarding and year over year customer experience.
- Create solutions for the team to align methods, and communication tactics to resolve questions or concerns from customers efficiently with aligned messaging.
- Create content for social media and newsletter production.
- Event planning and collaboration with sponsoring client/member; maximizing their benefits.
- Produce personal newsletter to facilitate more personal communication from account manager.
- Retention touch points documentation every 90 days
- Public Speaking at many of the 150 events per year through programs offered.
- Started the Power Up Energy Coalition group that serves to spread education to members and public on all aspects of energy.
- Staff Liaison to the Women In Business Program, Leads Groups, En.A.C.T. (Engineering, Architecture, Construction and Trades) group and Power Up Energy Coalition.
- Communicate effectively with team members to ensure timely response times for customers.
- Develop strong relationships with customers by providing knowledgeable advice on products and services.
- Sold and managed accounts that invested between $600 and $6,000 offering differing benefits.
- Listen to customer desires and work to find solutions that are good for the organization and the client.
- Solicited for mentorship from junior sales staff to strengthen relations, increase retention, and increase personal success.
Columnist
The Villager Newspaper
Centennial, CO
08.2020 - 12.2021
- Submitted columns on a timely basis according to publication deadlines.
- Drafted opinion pieces based on personal experience or observations.
- Provided support to editors regarding layout, design, and formatting issues.
- Created engaging headlines that accurately reflected each column's content.
- Focused on local events, city council deliberations or social/societal occasions relevant to the community members.
Realtor
COMPASS
Denver, CO
12.2020 - 11.2021
- Served as Project Manager for three properties in Denver, two in Alaska and one in Aspen between 1998-2013. This lead to interest in acquiring a Real Estate license.
- Researched and determined competitive market price.
- Social media, promotion of team/business/self through public amplifiers, fliers, marketing materials and pitch books.
- Established positive flow for communication with clients, to all parties involved for seamless transactions.
- Responsive to the needs of clients, and ability to ask, learn, listen and suggest instilling confidence.
Owner/Franchisee
Mahana Fresh
Sarasota, FL
10.2018 - 10.2021
- Purchased franchise and set up foundation to open within one year. Set up business entity, Board of Directors, C-Corp, rollover/rainmaker process, interviewed start-up lenders, bank financing process, developed business plan, P&L projections, vetted commercial spaces and considered demographics, density and traffic patterns.
- Sold franchise license ultimately due to pandemic related issues.
Operations and Communications Manager
www.belitesoccer.com
Denver, CO
03.2015 - 10.2018
- Worked independently to develop solutions to problems autonomously while successfully communicating potential solutions or solutions to my employer and relevant staff.
- Served as the public liaison for inquiries revolving services.
- Served as a recruiter and helped grow the business.
- Developed the women's side of the training and teams program.
- Managed relations and contracts with Soccer.com, technical directors in seven locations, and their community outreach.
- Founding Treasurer of the non-profit 504c3 for scholarship, reviewing and awarding scholarships, writing award letters, scholarships and tracking money spent or received.
- Coordinated the seven academy directors across the country and supported their needs to headquarters.
- Managed communicating with academy families to organize tourism trips to Spain that included tournaments for players while abroad.
- With such a financial investment on families, it was imperative to be an excellent communicator and follow through to answer questions in a timely and respectful fashion.
- Organized host families for players traveling to the US.
- Interviewed coaches for the Colorado academies.
Registered Dental Hygienist
Dr Lee Payne and Ronald Teel DDS
Fairbanks, AK
08.1995 - 08.2003
- Worked under general supervision and indirect supervision to care for pediatric to geriatric patients with a differing needs.
- Capably referred and treatment planned with endodontist regarding abscess, build up, or root canal.
- Capably referred and treatment planned with referring periodontist as needed for complex debridement, crown lengthening and periodontal cases requiring follow up and continued care.
- Prior to applying to Dental Hygiene school I worked as a dental assistant performing four handed dentistry.
- Performed periodontal charting, panoramic/intraoral radiographs, medical history review, debridement, fluoride, oral hygiene instruction, prophylaxis, cancer screening, charting, data collection, oral anesthesia and sedation, prognosis, treatment planning and follow up.
- Prophylaxis and oral care performed by hand scalers and/or ultrasonic devices.
- Customized oral hygiene treatment plans and reviewed dental treatment plans to meet individual priorities of need with the patient and dentist.
- Cleaned and polished removable dentures, brackets, flippers, retainers, wires and other appliances.
Education
Certification And Licenses For State And National - Real Estate
Real Estate Express
Remote12-2021
Bachelor of Science - Dental Hygiene
University of Colorado Health Sciences Center
Denver05.1995
EMT 1, 2, 3, Intubation - Emergency Medicine
University of Alaska Experiential Learning
Fairbanks04-1990
Some College (No Degree) - Liberal Arts And General Studies
University of Alaska Fairbanks 1989-1992
Fairbanks, AKSkills
- Relationship Building
- Customer Experience Specialist
- Project Management
- Sales, Onboarding, Retention
- Strategy Planning and Implementation
- Account Management
- Courteous Client Communication
- Public/Small Group Speaking
- Marketing Strategy Design
- Sales and Customer Management
- MS Office, Excel, Teams, G Suite
- Customer Service Specialist
- Community Connector/Outreach
- Business Development
- Event Planning/Production
- Writing, Columnist, Editing
- Social media and Newsletter Content
- Account Receivables
- CRM Proficiency
- Leadership Team/Small Group Communications
- Independent Autonomous Worker
- Proven Remote/Hybrid Reliability
- Business Relationship Management
- Networking Confidence
- Product Expertise
- Business and Economic Development Connector
Certification
- Bachelors of Science Dental Hygiene 1995 - 2006
- State of Colorado Real Estate License 2021 - inactive.
- Certification of Local Anesthesia and Sedation 1995-2006
- EMT 1, 2, 3, and Intubation certificate State of Alaska 1989-1995
- Certified to drive and operate Fire Apparatus, Ambulance and Aerial Ladders 1989-1993.
Affiliations
- For the winter, I am a recreational curler and ski.
- I'm in a ladies cooking group that meets once a quarter.
- Gardening, travel and DYI home improvement.
- Camping, floating, and paddle boarding are summer pastimes.
Accomplishments
- Several accolades by my customers/clients on their service experience. Can provide testimonials on request.
- Won Denver Mid-Winter Convention Award for best overall presentation and research. This provided opportunity for me and my partner to present at the National Dental Convention.
- Second highest score on the National Board Exam in my graduating class.
References
- Julia Costin, Cyber Qubits, Owner Julia@cyberqubits.com
- Susan Sweeney Lanam, The Villager Newspaper, Marketing Director SusanjLanam@me.com
- Travis Bockenstedt, Pinnacle Advanced Primary care, Chief Experience Officer TBockenstedt@pinnacleapc.com
- Dale Abood, Ent Credit Union, Director of Business Development DAbood@ent.com
Timeline
Member Engagement and Business Development
South Metro Denver Chamber
11.2021 - Current
Realtor
COMPASS
12.2020 - 11.2021
Columnist
The Villager Newspaper
08.2020 - 12.2021
Owner/Franchisee
Mahana Fresh
10.2018 - 10.2021
Operations and Communications Manager
www.belitesoccer.com
03.2015 - 10.2018
Registered Dental Hygienist
Dr Lee Payne and Ronald Teel DDS
08.1995 - 08.2003
Certification And Licenses For State And National - Real Estate
Real Estate Express
Bachelor of Science - Dental Hygiene
University of Colorado Health Sciences Center
EMT 1, 2, 3, Intubation - Emergency Medicine
University of Alaska Experiential Learning
Some College (No Degree) - Liberal Arts And General Studies
University of Alaska Fairbanks 1989-1992
- Bachelors of Science Dental Hygiene 1995 - 2006
- State of Colorado Real Estate License 2021 - inactive.
- Certification of Local Anesthesia and Sedation 1995-2006
- EMT 1, 2, 3, and Intubation certificate State of Alaska 1989-1995
- Certified to drive and operate Fire Apparatus, Ambulance and Aerial Ladders 1989-1993.
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