Allison Crouse
Hickory,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a certified medical coding position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Coordinator
Coca Cola Consolidated
12.2015 - Current
- Performs variety of clerical duties to assist in supporting busy distribution facility and employees
- Ensures completion of hiring-related documentation, assisting teammates with completion of new hire documentation and related system entries
- Inspires teammate onboarding experience including benefit and company services introduction
- Supports company stewardship programs and events as needed which can include communications, meetings, community outreach, and product donations
- Verifies and completes weekly payroll, submit some variable compensation requests and over/shorts, and researches other pay-related matters
- Facilitates teammate master data changes to ensure that information is accurate, and employees are paid appropriately
- Coordinates pre-employment physical testing (where applicable) and processes pre-employment background checks and drug screens
- Researches and provide analysis on P/L queries, other financial variances, and status of invoice payments
- Provides teammate services including but not limited to work and time off scheduling, management of timekeeping system, and ensuring facility and badge access
- Facilitates and/or schedules facility or system repair requests as required
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Procures location supplies which often include but are not limited to office, janitorial, Point of Sale materials, customer promotions, first aid replenishment, break room, and work-related equipment/handling supplies
- Maintains records, verifies accuracy, and generates miscellaneous reports
- Coordinates meetings and events for internal and external groups (scheduling, catering, room setup, etc.)
- Provides employee relations and internal customer services to promote positive relations throughout facility
Medical Billing Assistant / Executive Assistant
Cornerstone Healthcare
05.2011 - 12.2015
- Communicated with insurance providers to resolve denied claims and resubmitted
- Collected payments and applied to patient accounts
- Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable
- Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Prepared agendas and planned events, such as coordinating catering for luncheons, for committee, board, and other meetings
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments
- Served as liaison between departments to facilitate effective communication throughout company
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties
Front Office Medical Assistant
Newton Vision Center
02.2009 - 05.2011
- Assisted with insurance verification, expediting check-in process and ensuring accurate billing.
- Updated patient information and insurance details for accurate electronic medical records
- Provided prompt, polite and professional in-person and telephone customer service
- Contributed to positive work environment by maintaining organized files and facilitating clear communication between staff members
- Maintained strict compliance with HIPAA regulations, ensuring confidentiality of sensitive patient information
- Obtained pre-authorization from insurance companies ahead of medical services
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management
- Posted payments and charges to patient accounts and participated in billing processes.
- Reconciled daily payments received and prepared deposits for smooth office finances
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across team
Education
Bachelor's - Healthcare Management
Gardner Webb University
Boiling Springs, NC08.2010
Skills
- Insurance Verification
Office Administration
- Medical Terminology
- HIPAA Compliance
Certification
- CPC-A - Certified Professional Coder
Timeline
Office Coordinator
Coca Cola Consolidated
12.2015 - Current
Medical Billing Assistant / Executive Assistant
Cornerstone Healthcare
05.2011 - 12.2015
Front Office Medical Assistant
Newton Vision Center
02.2009 - 05.2011
Bachelor's - Healthcare Management
Gardner Webb University