Hi, I’m
Allison Daniels
Prairieville,LA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
years of professional experience
Work History
Combined Best, LLC
Lead Office Administrator/Executive Customer Representative
02.2007 - Current
Job overview
- Maintained highly functional and successful [Type] team through hands-on leadership, careful mentoring and close supervision.
- Provided high-specialized [Type] support to executive team.
- Oversaw $[Amount] budget and tracked expenses against plan.
- Trained representatives on effective [Type] and [Type] strategies.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Office Depot
Cashier/Customer Service Representative
03.2012 - 04.2013
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
Education
Southern University At New OrleansNew Orleans, LA
Bachelor of Science from Office Management/Secretarial Sciences
12.1994
Skills
- Human Resources
- Customer Engagement
- Word Processing
- File Maintenance
- Expense Reporting
- Document Scanning
- Business Administration
- Project Management
- Staff Management
- Meeting Coordination
- Report Preparation
- Office Supply Management
- Database Entry
- Scheduling
- Payroll Administration
- Mail Handling
Received high rating comments and notes of appreciation from customers served.
Customers that I have assisted from helping to manage projects to solving issues with project demands, have written emails and sent notes complimenting my knowledge and skill levels. These customers have also stated that working with to accomplish their goals was informative and rewarding.
The management at my current job has expressed in writing, their absolute satisfaction with my task performances, work ethics, reliability and attention to detail as well as my ability to handle several projects at a time.
Timeline
Cashier/Customer Service Representative
Office Depot
03.2012 - 04.2013
Lead Office Administrator/Executive Customer Representative
Combined Best, LLC
02.2007 - Current
Southern University At New Orleans
Bachelor of Science from Office Management/Secretarial Sciences