Summary
Overview
Work History
Education
Skills
Timeline
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Allison Daniels

Allison Daniels

Gladys,VA

Summary

Professional underwriter with strong foundation in mortgage underwriting and risk assessment. Adept at analyzing financial documents, ensuring compliance with regulations, and making sound credit decisions. Known for effective team collaboration, adaptability, and results-driven approach. Expertise in FHA guidelines, credit risk analysis, and loan documentation review.

Overview

18
18
years of professional experience

Work History

Senior Vice President & Chief Operating Officer

First National Bank
05.2020 - 10.2024
  • Managed the organization's Deposit Operations, Loan Operations, Information Technology, Compliance, and Facilities divisions.
  • Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
  • Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
  • Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
  • Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
  • Identified opportunities to improve business process flows and productivity.
  • Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.
  • Established performance metrics for the Deposit Operations team members which led to increased accountability and improved results.
  • Led process improvement initiatives that resulted in significant cost savings while maintaining high levels of service quality.
  • Increased department productivity through cross-training initiatives, enabling team members to handle multiple responsibilities.
  • Coordinated efforts between various departments such as lending, retail banking, and wealth management to ensure seamless integration of services related to deposits.
  • Collaborated with IT teams to implement new software systems, streamlining processes and improving overall operational efficiency.
  • Maintained compliance with all regulatory requirements, conducting regular audits and staying up-to-date on industry changes.
  • Reviewed departmental budget to maximize profits.
  • Contributed to the development of annual budgets, financial projections, and strategic plans for the Deposit Operations department.
  • Developed comprehensive policies and procedures to ensure adherence to relevant laws, regulations, and industry standards.
  • Assisted in the development of a comprehensive business continuity plan, ensuring preparedness for potential disruptions to operations.
  • Strengthened internal controls by conducting regular reviews and updating standard operating procedures as needed, promoting consistency in compliance practices across all departments.
  • Championed change management efforts related to new or updated regulations, minimizing disruption to ongoing operations.
  • Reduced compliance risk by implementing robust monitoring systems and processes.
  • Oversaw investigations into potential violations of laws or company policies, taking decisive action as necessary to protect the organization''s interests.
  • Implemented data-driven metrics for evaluating the effectiveness of existing compliance initiatives, driving continuous refinement based on empirical evidence.
  • Built strong relationships with regulators, fostering open communication channels for proactive issue resolution.
  • Streamlined regulatory reporting processes, enhancing the accuracy and timeliness of submissions.
  • Addressed compliance issues by developing and implementing corrective action plans.
  • Developed compliance training initiatives and materials, educating staff on regulations.
  • Implemented effective compliance policies and procedures to meet regulatory requirements.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
  • Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
  • Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
  • Managed large-scale IT projects, ensuring on-time completion within budget constraints.
  • Managed and reduced IT spending to support budgeting processes and TCO modeling procedures.
  • Developed and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
  • Implemented cybersecurity measures to protect sensitive information from unauthorized access or theft.
  • Developed comprehensive disaster recovery plans, safeguarding critical data and minimizing business disruptions.
  • Established robust network architecture, resulting in improved connectivity and performance across all locations.
  • Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
  • Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
  • Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.

SVP & Deputy Chief Operations Officer

First National Bank
01.2020 - 05.2020
  • Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
  • Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
  • Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
  • Enhanced company performance by implementing new strategies and streamlining operations.
  • Identified opportunities to improve business process flows and productivity.
  • Reduced turnaround time for project completion through effective resource allocation and team management.

Vice President & Centralized Underwriting Manager

First National Bank
01.2019 - 01.2020
  • Reviewed loans for compliance with regulatory and underwriting policies.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Performed comprehensive analysis of Commercial, Consumer, and Mortgage applications for applicant''s income, assets, employment history, credit reports, and property values to determine overall credit risk.
  • Performed quality control audits, identifying opportunities to improve internal processes for ongoing success.
  • Updated company guidelines in response to regulatory changes and developed the applicable training.
  • Conducted regular risk assessments of portfolio segments for early detection signs of possible delinquency or default risks.
  • Streamlined the commercial, mortgage, and consumer application process by developing standardized document checklists and templates that ensured policy and regulatory compliance.
  • Maintained acceptable loan exception rate.



Vice President & Loan Quality Control Officer

First National Bank
10.2012 - 01.2019
  • Developed the newly created Loan Quality Control Officer position by collaborating with underwriters to ensure accurate completion of policy and regulatory requirements and an accurate assessment of borrower creditworthiness, minimizing default risks and regulatory scrutiny.
  • Enhanced policies and underwriting guidelines to align with risk and regulatory requirements.
  • Accomplished a 45% decrease in loan policy and regulatory exceptions.
  • Supported continuous improvement efforts by providing feedback on existing tools, systems, and methodologies used in the lending process.
  • Served as a policy and regulatory subject matter expert within the organization regarding the lending process, assisting other departments in understanding relevant risk factors and best practices.
  • Streamlined the loan approval process, conducting thorough reviews of applicant financial profiles.
  • Kept abreast of industry changes and regulatory updates to maintain expertise in the evolving landscape of loan reviews and risk assessments.
  • Contributed to risk management initiatives by carefully analyzing trends in borrower behavior and recommending adjustments to lending policies as needed.
  • Maintained compliance with federal regulations by thoroughly examining loans for adherence to established guidelines and standards.
  • Conducted regular portfolio stress testing to evaluate potential risks and recommend proactive measures for risk mitigation.
  • Collaborated with regulators to ensure the appropriateness of the development and implementation of policy for tracking of loan exceptions. Completed risk assessment of loan portfolio to determine current level of risk and acceptable exception levels.
  • Provided training to junior loan officers, sharing best practices and industry knowledge to enhance loan quality.
  • Assisted in reducing delinquency rates with effective loan analysis and recommendations for improvements.


Asst. Vice President & Loan Operations Supervisor

Farmers Bank of Appomattox
02.2007 - 10.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Launched quality assurance practices for each phase of the lending process.
  • Developed loan exception tracking process
  • Implemented enhanced technology to provide greater efficiencies to include the migration of paper files to electronic files and enhanced escrow processes.
  • Enhanced compliance reviews to accommodate for the changing regulatory environement


Education

Bank Management - Darden School of Business

University of Virginia
Charlottesville, VA
10-2016

Bachelor of Science - Interdisciplinary Studies Business Concentration

Liberty University
Lynchburg, VA
05-2018

Graduate School of Banking -

Louisiana State University
Baton Rouge, LA
05-2022

Skills

  • Underwriting
  • Regulatory compliance and enforcement
  • Strategic planning
  • Project management
  • Risk assessment
  • Operational efficiency and process improvement
  • Vendor management
  • Customer satisfaction

Timeline

Senior Vice President & Chief Operating Officer

First National Bank
05.2020 - 10.2024

SVP & Deputy Chief Operations Officer

First National Bank
01.2020 - 05.2020

Vice President & Centralized Underwriting Manager

First National Bank
01.2019 - 01.2020

Vice President & Loan Quality Control Officer

First National Bank
10.2012 - 01.2019

Asst. Vice President & Loan Operations Supervisor

Farmers Bank of Appomattox
02.2007 - 10.2012

Bank Management - Darden School of Business

University of Virginia

Bachelor of Science - Interdisciplinary Studies Business Concentration

Liberty University

Graduate School of Banking -

Louisiana State University

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Allison Daniels