Summary
Overview
Work History
Skills
Systems And Tools
References
Timeline
Generic

ALLISON DANIELS

Arlington

Summary

Dynamic General Manager with a proven track record at Hyatt Place Dallas, enhancing guest satisfaction and driving revenue growth through strategic leadership and staff development. Achieved a remarkable increase in RevPAR and reduced turnover by fostering a positive work culture. Expert in budget management and operational efficiency, ensuring compliance with brand standards.

Overview

8
8
years of professional experience

Work History

General Manager

Hyatt Place Dallas
Arlington
04.2024 - Current
  • Successfully transitioned into General Manager role, leading hotel operations, budgeting, staffing, and guest experience initiatives.
  • Improved overall Guest Satisfaction Scores from 72% to 91% within 10 months by overhauling training programs and guest recovery procedures.
  • Increased RevPAR by 18% year-over-year through revenue optimization strategies and upselling training.
  • Reduced staff turnover by 35% by cultivating a positive work culture and providing career development opportunities.
  • Led cross-training initiative for front desk, PBX, and housekeeping staff, enhancing flexibility and operational coverage.
  • Achieved 100% compliance on most recent brand quality audit, up from 82% prior to leadership transition.
  • Streamlined vendor management and renegotiated service contracts, reducing operational expenses by 12%.
  • Spearheaded monthly team recognition program, boosting employee engagement and morale.
  • Ensured all departments remained within budget while delivering exceptional guest experiences.
  • Provided administrative support to Human Resources department as needed.
  • Assisted in human resources tasks, including recruitment and onboarding processes.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Assisted in the development of policies related to human resources management.

Rooms Coordinator

Grand Hyatt DFW
DFW Airport
09.2023 - 04.2024
  • Supported executive leadership in daily room operations, improving workflow and department communication.
  • Coordinated guest room blocks for high-profile clients and large events, ensuring premium service.
  • Assisted with front office and housekeeping alignment to improve room readiness and cleanliness metrics.
  • Responded to guest complaints in a timely manner and took corrective action when necessary.
  • Verified the accuracy of billing invoices for guests' accounts.
  • Trained new employees on how to use the software systems used by the department.
  • Researched new technologies or methods to improve efficiency in the department.

GPGS PBX Specialist

Hyatt
Omaha
04.2023 - 09.2023
  • Handled high call volume with professionalism and efficiency, improving caller resolution times.
  • Served as communication hub between hotel departments, contributing to operational smoothness.

Night Auditor / Guest Service Agent

Hyatt Place Dewey Beach
Dewey Beach
03.2022 - 04.2023
  • Balanced and closed daily financial reports, ensuring compliance with internal audit protocols.
  • Trained new front desk staff in POS systems, check-in procedures, and Hyatt brand standards.
  • Recognized for reliability and multitasking during high-volume shifts.

Administrative Specialist

Delaware Technical Community College
Georgetown
09.2017 - 12.2022
  • Oversaw logistics for campus events, budgeting, vendor contracts, and reporting.
  • Developed a streamlined financial tracking system that improved event reporting accuracy.

Hostess

Lupo
Rehoboth Beach
03.2017 - 04.2022
  • Delivered exceptional guest service in a fast-paced environment.
  • Frequently recognized for efficiency and a welcoming attitude.

Skills

  • Strategic Leadership
  • Decision-Making
  • Staff Development
  • Team Building
  • Guest Satisfaction
  • Service Recovery
  • Financial Reporting
  • Budget Management
  • Operational Efficiency
  • Process Improvement
  • Revenue Growth
  • Cost Control
  • Brand Standards Compliance
  • Multidepartment Oversight
  • Front Office
  • Housekeeping
  • F&B
  • Human resources standards
  • Human resources audits
  • Human resources management

Systems And Tools

  • Opera
  • Reserve
  • Envision
  • Microsoft Office
  • Colleague Advantage
  • HotSOS
  • Kronos
  • ADP
  • Delphi

References

References available upon request.

Timeline

General Manager

Hyatt Place Dallas
04.2024 - Current

Rooms Coordinator

Grand Hyatt DFW
09.2023 - 04.2024

GPGS PBX Specialist

Hyatt
04.2023 - 09.2023

Night Auditor / Guest Service Agent

Hyatt Place Dewey Beach
03.2022 - 04.2023

Administrative Specialist

Delaware Technical Community College
09.2017 - 12.2022

Hostess

Lupo
03.2017 - 04.2022

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ALLISON DANIELS